Customer Experience Champion
2 months ago
At MyRunway, we're committed to delivering exceptional customer experiences that set us apart in the e-commerce scene. As our Customer Service Assistant, you'll play a vital role in helping us achieve this goal.
Salary and BenefitsWe offer a competitive salary of $45,000 - $55,000 per year, depending on experience. You'll also enjoy a range of benefits, including health insurance, paid time off, and opportunities for professional growth and development.
Job DescriptionAs our Customer Experience Champion, you'll be responsible for providing outstanding customer support across various platforms, including phone, email, and chat. Your primary goal will be to resolve customer queries efficiently and effectively, ensuring that every interaction is positive and memorable.
- Deliver top-notch customer service by responding promptly to customer inquiries and resolving issues in a timely manner.
- Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.
- Utilize your problem-solving skills to turn challenges into wins and create a positive experience for our customers.
To succeed in this role, you'll need:
- A minimum of two years' experience in customer service, hospitality, or retail.
- Excellent verbal and written communication skills, with the ability to engage with customers in a friendly and professional manner.
- Strong organizational and interpersonal abilities, with the capacity to work well under pressure and collaborate effectively with others.
- A degree or diploma in a relevant field is desirable but not essential.
We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong desire to make a meaningful contribution to our team. If you're a motivated and enthusiastic individual who is excited about the opportunity to grow and develop with MyRunway, we'd love to hear from you
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