Customer Experience Specialist

4 weeks ago


Cape Town, Western Cape, South Africa Boomerang Marketing Full time

About the Role:
We're looking for a proactive and customer-focused CX Agent to support our team at Boomerang Marketing. This role requires a CX professional with a basic understanding of the US property market, including an awareness of interest rates and property-related terms. As the first point of contact, you'll engage with customers, confidently carrying initial conversations and providing excellent service.

Key Responsibilities:

  • Engage with customers over phone, email, and chat to provide a seamless and positive experience
  • Use your foundational knowledge of the US property market to address basic customer inquiries and guide conversations
  • Record and update customer information accurately in the system
  • Collaborate with internal teams to ensure customer needs are met efficiently

Requirements:

  • Minimum 1-2 years of experience in customer service or a related CX role
  • Basic knowledge of the US property market, including terms related to interest rates and buying/selling processes
  • Strong communication skills, both verbal and written
  • Ability to handle initial property-related queries and maintain a professional tone

What We Offer:

  • Competitive salary with benefits
  • Opportunities for growth within a supportive and dynamic team
  • Comprehensive training to strengthen property market knowledge


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