Customer Experience Advocate
2 weeks ago
Overview: Teleperformance is a leading global customer experience company, seeking highly motivated and dedicated individuals to join our team. As a Customer Experience Advocate, you will be at the forefront of delivering exceptional customer service, driving business growth, and fostering long-term relationships with clients.
Salary Range: $15-$20 per hour (dependent on location and experience)
Job Description:
- Provide professional and courteous handling of customer contact in compliance with company directives.
- Actively promote the Teleperformance Brand by delivering quality customer service, promoting products and services, and stimulating revenue growth.
Responsibilities:
- Work collaboratively as part of a team to deliver a Simply Brilliant customer service experience and identify opportunities for improvement.
- Owning the customer relationship, process customer service calls professionally, positively, and respectfully.
- Respond to customer questions, resolve issues timely, and escalate when necessary.
- Record and verify accurate information from all customer interactions, adhering to data protection regulations.
- Ensure full knowledge of the customer complaint escalation process, applying it consistently.
- Maintain confidentiality of company and client information.
- Achieve performance targets set by Team Leaders to ensure customer excellence.
- Multitask effectively, adjusting between call types without loss of efficiency, composure, or knowledge.
- Liaise with other departments to resolve account queries, technical issues, and international network-related concerns.
- Support Account and Service Managers to ensure consistency and customer satisfaction.
- Offer upsells and cross-sells to callers where appropriate, upholding Company Brand integrity.
- Maintain punctuality and consistent attendance standards.
- Participate fully in personal accreditation in accredited modules, aiming for a minimum pass rate of 90%.
- Undertake additional tasks as directed by management to benefit the company and customers.
- Performance will be intrinsically linked to the company's bonus scheme (where applicable).
Benefits:
- Competitive hourly rate ($15-$20)
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
- Training and development programs to enhance skills and knowledge
- Recognition and rewards for outstanding performance
-
Customer Experience Advocate
3 weeks ago
Cape Town, Western Cape, South Africa Somewhere Full timeLocated in London, Somewhere is seeking a Customer Experience Advocate to join their team. This role offers an estimated salary of USD 2,500 per month.About SomewhereSomewhere is a membership management software that helps businesses effectively sell, track, and grow their membership. With a strong focus on customer support and problem resolution, the...
-
Global Customer Experience Advocate
2 weeks ago
Cape Town, Western Cape, South Africa TTEC Full timeJob OverviewWe are seeking a highly skilled Global Customer Experience Advocate to join our team in Western Cape, Cape Town.Salary:R175,000 - R250,000 per annumJob DescriptionAs a Global Customer Experience Advocate, you will be responsible for delivering exceptional customer experiences through prompt and accurate communication. Your primary goal will be to...
-
Senior Customer Advocate
7 days ago
Cape Town, Western Cape, South Africa Sanlam Group Full timeJob Title: Senior Customer AdvocateWe are seeking a highly skilled and experienced Senior Customer Advocate to join our team at the Sanlam Group.
-
Customer Experience Associate Lead
2 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAre you a customer experience enthusiast with a passion for delivering exceptional service? We are seeking an experienced Customer Service Adviser to join our global team. As a Customer Experience Associate Lead, you will play a vital role in providing high-quality responses to customers, maintaining performance standards, and attending to high volumes of...
-
Customer Experience Representative
5 days ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAbout Customer Service Adviser RoleWe are seeking a highly skilled Customer Service Adviser with webchat and voice experience to join our global team at Customer Experience People SA Ltd.Key Responsibilities:Provide high-quality responses to customers, maintaining performance standards and handling high volumes of calls/chats/emails.Proactively identify...
-
Customer Success Advocate
3 days ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeAbout The Legends Agency">We are an innovative platform dedicated to enhancing user experience through exceptional services. Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting relationships with our clients.">Job Overview">We are seeking a Customer Success Advocate with at least 3 years of experience in a similar...
-
Customer Experience Advocate
3 days ago
Cape Town, Western Cape, South Africa RareCruit Full timeJob DescriptionWe are seeking a highly skilled Rental Support Specialist to join our team at RareCruit. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across various channels.About the RoleThis is a full-time position that requires strong communication skills, attention to detail, and the ability...
-
Customer Support Advocate Position
3 weeks ago
Cape Town, Western Cape, South Africa abc Full timeWe are currently seeking a highly skilled Customer Support Advocate to join our team at ABC in Cape Town. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through various communication channels.The ideal candidate will have a strong background in customer service, with at least 1 year of...
-
Customer Success Advocate
3 weeks ago
Cape Town, Western Cape, South Africa Nedbank Full timeAbout the RoleWe are seeking a highly motivated Customer Success Advocate to join our Sales Enablement team at Nedbank. As a key member of our team, you will play a critical role in driving sales growth and customer satisfaction by delivering exceptional service and support.Job SummaryThe Customer Success Advocate will be responsible for:Driving data and...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAt Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...
-
Digital Solutions Advocate
3 weeks ago
Cape Town, Western Cape, South Africa Full Circle Selection Full timeAbout the RoleWe are seeking a highly skilled Digital Solutions Advocate to join our team at Full Circle Selection. This is an exciting opportunity to work with a dynamic organization and contribute to the growth of our business.As a Digital Solutions Advocate, you will be responsible for identifying new business opportunities and developing relationships...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeJob OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeWe are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...
-
Cape Town, Western Cape, South Africa Electrum Payments Full timeAt Electrum Payments, we are a next-generation payments technology company that offers cloud-native software to optimize the processing of financial transactions.We've built a reputation in providing solutions for high-volume, low-value payment schemes and services that enable our clients to deliver to their customers at scale. We love that the projects we...
-
Childrens Advocate Professional
2 weeks ago
Cape Town, Western Cape, South Africa Neptune Full timeAbout UsThe Department of the Premier, Childrens Commissioner Office, is part of the Western Cape Government. We promote the rights and well-being of children in the Western Cape Province.Job DetailsSalary: R450 000 - R550 000 per annum. The salary will be determined based on the successful candidate's qualifications and experience.Job DescriptionWe are...
-
Disability Support Advocate
3 weeks ago
Cape Town, Western Cape, South Africa RecruitCo (Pty) Ltd Full timeJob DescriptionWe are seeking a motivated and empathetic Disability Support Advocate to join our team at RecruitCo (Pty) Ltd.About the RoleThis is an exciting opportunity for someone who is passionate about supporting individuals with disabilities. As a Disability Support Advocate, you will work closely with clients to understand their needs and provide...
-
Family Advocate Position in Western Cape
7 days ago
Cape Town, Western Cape, South Africa Department of Justice and Constitutional Development Full timeJob OverviewThe Department of Justice and Constitutional Development is seeking a qualified Family Advocate to join our team in the Western Cape.Estimated Salary: R1 400 000 - R1 800 000 per annum.About the RoleThis position involves performing all functions and duties of the Family Advocate in accordance with relevant legislation. Key responsibilities...
-
Patient Health Advocate Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Palesa Mbali Group Full timeThe Palesa Mbali Group is a dynamic and innovative healthcare organization seeking a highly skilled Patient Health Advocate Specialist to join our team.As a Patient Health Advocate Specialist, you will play a vital role in educating and supporting members with HIV, empowering them to manage their disease effectively and improve their health outcomes.This...
-
Customer Success Advocate
1 month ago
Cape Town, Western Cape, South Africa Lessonspace Full timeAbout LessonspaceLessonspace is an innovative EdTech company based in South Africa, with a global presence and a diverse team passionate about revolutionising the education industry.We prioritise flexibility and a healthy work-life balance for our employees, offering a 100% remote work policy and a dedicated office in the Cape Town CBD for those who prefer...
-
Customer Success Advocate
2 months ago
Cape Town, Western Cape, South Africa Lessonspace Full timeAbout LessonspaceLessonspace is an innovative EdTech company based in South Africa, with a global presence and a mission to revolutionize the education industry. Our Virtual Classroom Software as a Service is used by large online education companies and freelance tutors and teachers worldwide.Job DescriptionWe are seeking a highly skilled and empathetic...
