Customer Experience Advocate

1 month ago


Cape Town, Western Cape, South Africa RareCruit Full time
Job Description

We are seeking a highly skilled Rental Support Specialist to join our team at RareCruit. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across various channels.

About the Role

This is a full-time position that requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Provide timely and accurate support to customers through various channels, addressing their queries with expertise and finesse.
  • Troubleshoot and resolve customer issues effectively, maintaining our commitment to excellence.
  • Champion effective support through our CRM solutions, ensuring every interaction leaves a lasting impression.
  • Identify recurring issues and collaborate with teams to drive continuous improvement and growth.
  • Seize opportunities to introduce additional services, fostering customer loyalty and driving sales.
  • Participate in quality assurance activities to ensure our support standards remain unmatched.
  • Embody professionalism and empathy in all interactions, even in challenging situations.
  • Stay ahead of the curve with continuous learning, keeping abreast of industry trends and best practices.
  • Foster a culture of learning and accountability, ensuring both our team and clients thrive.
  • Strategically mitigate customer churn, retaining and delighting customers at every turn.
Requirements
  • Master the ins and outs of our products, offering unparalleled support to our customers.
  • Guide customers in maximizing the potential of our software, driving long-term engagement.
  • Handle high volumes of support with ease, showcasing impeccable communication skills.
  • Excel in attention to detail, ensuring no query goes unanswered.
  • Possess technical prowess to understand and troubleshoot software functionalities.
  • Stay hungry for knowledge, keeping up with technology trends and best practices.
  • Radiate positivity and professionalism, even under pressure.
  • Excel in self-management and time-management, thriving in a fast-paced environment.
  • Previous experience in operational rental management and knowledge of rental legislation are advantageous.
What We Offer

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, as well as opportunities for growth and professional development.

In this role, you will have the chance to work with a talented team, develop your skills, and make a meaningful contribution to our company's success.



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