Customer Experience Advocate

1 month ago

Cape Town, Western Cape, South Africa RareCruit Full time
Job Description

We are seeking a highly skilled Rental Support Specialist to join our team at RareCruit. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across various channels.

About the Role

This is a full-time position that requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Provide timely and accurate support to customers through various channels, addressing their queries with expertise and finesse.
  • Troubleshoot and resolve customer issues effectively, maintaining our commitment to excellence.
  • Champion effective support through our CRM solutions, ensuring every interaction leaves a lasting impression.
  • Identify recurring issues and collaborate with teams to drive continuous improvement and growth.
  • Seize opportunities to introduce additional services, fostering customer loyalty and driving sales.
  • Participate in quality assurance activities to ensure our support standards remain unmatched.
  • Embody professionalism and empathy in all interactions, even in challenging situations.
  • Stay ahead of the curve with continuous learning, keeping abreast of industry trends and best practices.
  • Foster a culture of learning and accountability, ensuring both our team and clients thrive.
  • Strategically mitigate customer churn, retaining and delighting customers at every turn.
Requirements
  • Master the ins and outs of our products, offering unparalleled support to our customers.
  • Guide customers in maximizing the potential of our software, driving long-term engagement.
  • Handle high volumes of support with ease, showcasing impeccable communication skills.
  • Excel in attention to detail, ensuring no query goes unanswered.
  • Possess technical prowess to understand and troubleshoot software functionalities.
  • Stay hungry for knowledge, keeping up with technology trends and best practices.
  • Radiate positivity and professionalism, even under pressure.
  • Excel in self-management and time-management, thriving in a fast-paced environment.
  • Previous experience in operational rental management and knowledge of rental legislation are advantageous.
What We Offer

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, as well as opportunities for growth and professional development.

In this role, you will have the chance to work with a talented team, develop your skills, and make a meaningful contribution to our company's success.

  • Customer Experience Advocate

    3 weeks ago

    Cape Town, Western Cape, South Africa Time Personnel Full time

    Job Title: Customer Experience AdvocateLocation: Time PersonnelSalary: £25,000 - £35,000 per annum (dependent on experience)About the Job:We are seeking a highly skilled Customer Experience Advocate to join our team at Time Personnel. As a key member of our customer-facing team, you will be responsible for delivering exceptional service standards and...

  • Customer Experience Advocate

    3 weeks ago

    Cape Town, Western Cape, South Africa Emporium Human Capital Full time

    Elevate your career with Emporium Human Capital as a Customer Experience Advocate. In this pivotal role, you will be responsible for crafting exceptional customer experiences through innovative solutions and personalized support.About the Job:Develop and implement strategies to drive customer loyalty and retention, minimizing churn and maximizing revenue...

  • Customer Experience Advocate

    3 weeks ago

    Cape Town, Western Cape, South Africa iSON Xperiences Full time

    **Become a Customer Experience Advocate**At iSON Xperiences, we believe that every interaction with a client has the potential to shape their perception of our brand. As a Technical Support Representative, you'll have the opportunity to make a lasting impact and build long-term relationships with clients.**Your Key Responsibilities**Provide expert technical...

  • International Customer Advocate

    4 weeks ago

    Cape Town, Western Cape, South Africa Callforce Direct Full time

    Job DescriptionWe are seeking an International Customer Advocate to join our team at Callforce Direct. As a member of our International sales team, you will be responsible for providing top-notch support to our international customers.Key Responsibilities:Respond to customer inquiries via phone, email, and live chat in a prompt and professional manner.Assist...

  • Customer Success Advocate

    1 month ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    About The Legends Agency">We are an innovative platform dedicated to enhancing user experience through exceptional services. Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting relationships with our clients.">Job Overview">We are seeking a Customer Success Advocate with at least 3 years of experience in a similar...

  • Customer Service Advocate

    3 weeks ago

    Cape Town, Western Cape, South Africa Time Personnel Full time

    We are seeking a skilled Customer Service Advocate to join our team at Time Personnel. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service standards and ensuring customer satisfaction.The ideal candidate will possess strong communication and problem-solving skills, with the ability to handle multiple...

  • Global Customer Advocate

    4 weeks ago

    Cape Town, Western Cape, South Africa Elite Search Full time

    About the JobWe are looking for a highly motivated Global Customer Advocate to join our team at Elite Search. As a key member of our support team, you will be responsible for building and strengthening customer relationships through regular communication and proactive issue resolution.Key Responsibilities:Resolve Technical Issues: Diagnose and resolve...

  • Senior Customer Advocate

    4 weeks ago

    Cape Town, Western Cape, South Africa VHRS Full time

    About the RoleVHRS is seeking a talented individual to fill the position of Senior Customer Advocate. This full-time role will be based in Cape Town and will involve working closely with the Head of Customer Success to establish and refine best practices, enhance partner satisfaction, and ensure operational excellence.Job SummaryThis is an exciting...

  • Digital Solutions Advocate

    2 months ago

    Cape Town, Western Cape, South Africa Full Circle Selection Full time

    About the RoleWe are seeking a highly skilled Digital Solutions Advocate to join our team at Full Circle Selection. This is an exciting opportunity to work with a dynamic organization and contribute to the growth of our business.As a Digital Solutions Advocate, you will be responsible for identifying new business opportunities and developing relationships...

  • Senior Client Advocate

    3 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Senior Client AdvocateEstimated Salary: R600,000 - R800,000 per annumAbout The Legends AgencyWe are a UK Healthcare SAAS provider dedicated to enhancing user experience through exceptional services. Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting relationships with our clients.Job DescriptionWe are...

  • Customer Support Advocate

    4 days ago

    Cape Town, Western Cape, South Africa Sagan Full time

    About SaganSagan is a rapidly growing organization seeking an experienced Customer Support Representative to join our remote team. We are dedicated to providing exceptional support and enhancing customer experiences through proactive approaches and effective problem-solving skills.

  • Customer Experience Ambassador

    4 days ago

    Cape Town, Western Cape, South Africa TTEC Full time

    We are seeking a Customer Service Representative Nights to join our team in Cape Town, South Africa. As a Customer Service Representative – Nights, you will be the face of TTEC's customer service and play a crucial role in delivering exceptional customer experiences.About the RoleThis is a unique opportunity to work with a leading customer experience...

  • Customer Experience Champion

    2 months ago

    Cape Town, Western Cape, South Africa MyRunway Full time

    About MyRunwayAt MyRunway, we're committed to delivering exceptional customer experiences that set us apart in the e-commerce scene. As our Customer Service Assistant, you'll play a vital role in helping us achieve this goal.Salary and BenefitsWe offer a competitive salary of $45,000 - $55,000 per year, depending on experience. You'll also enjoy a range of...

  • Customer Experience Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Emporium Human Capital Full time

    Emporium Human Capital is committed to delivering exceptional customer experiences.To achieve this goal, we seek a talented Customer Experience Specialist to join our team.This individual will be responsible for designing and implementing comprehensive customer support strategies, delivering high-quality training, and collaborating with clients to drive...

  • Customer Experience Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Job DescriptionThis is an exciting opportunity to join our dynamic team as a Sales and Customer Service Professional. As a key point of contact for potential and existing customers, you will be responsible for providing exceptional customer service while driving sales of our network services and products.ResponsibilitiesDeliver outstanding customer...

  • Customer Experience Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa Black Ink Promotions Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Representative to join our team at Black Ink Promotions. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective sales strategies. Your primary goal will be to create brand awareness for our client...

  • Customer Experience Ambassador

    3 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Be part of a dynamic global team at TTEC, where you'll play a vital role in delivering exceptional customer experiences. As a Customer Service Representative Nights, you'll be working on-site in Cape Town, South Africa.About the RoleThis is an exciting opportunity to join our team and contribute to the success of our customers. Your primary responsibility...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa The Hiring House Full time

    The Hiring House is seeking a seasoned Customer Experience Specialist to join our team. This role offers a competitive salary of $65,000 - $80,000 per annum, depending on experience and qualifications.About the RoleIn this key position, you will be responsible for delivering exceptional customer experiences across various portfolios. Your primary focus will...

  • Customer Experience Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Merand Corbett & Associates Full time

    Job Title: Customer Experience SpecialistAt Merand Corbett & Associates, we are seeking a skilled Customer Experience Specialist to join our team. As a key member of our sales and support department, you will be responsible for ensuring customer needs are met and identifying opportunities for growth.Responsibilities:Resolve customer queries in a timely and...

  • Customer Experience Specialist

    2 months ago

    Cape Town, Western Cape, South Africa The Unlimited Force Full time

    The Unlimited Force is a dynamic organization that crafts unforgettable experiences for our clients. We're seeking an accomplished individual to drive conversations and engage with people as a Customer Service Agent.About The Unlimited ForceWe create exceptional experiences through live events, product marketing, and brand activation. Our company prides...