Customer Experience Team Lead

2 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

We are seeking a seasoned leader to spearhead our customer experience team at WNS Global Services. This is an exceptional opportunity for a motivated individual to join our dynamic organization and drive business growth through effective leadership and strategic decision-making.

Key Responsibilities:

  • Manage a high-performing team of customer service representatives to deliver exceptional customer experiences
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that drive business results
  • Analyze customer feedback and sentiment data to inform business decisions and drive continuous improvement
  • Mentor and coach team members to develop their skills and advance their careers

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Minimum 3 years of experience in a customer-facing role, preferably in a leadership position
  • Proven track record of driving business growth and improving customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions

Salary: $60,000 - $80,000 per annum, depending on experience

Location: Remote work options available, with occasional travel to client sites



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