Sales Team Lead

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
About WNS Global Services

We are a leading global business process management company dedicated to helping clients enhance their customer experience and achieve operational excellence. Our team of experts works tirelessly to deliver innovative solutions that drive business growth.

Job Description

As a Sales Team Lead - Customer Experience Specialist, you will play a critical role in driving sales performance and delivering exceptional customer experiences. This is an exciting opportunity to lead a high-performing team of sales agents and contribute to the success of our clients.

Key Responsibilities:
  • Lead and motivate a team of sales agents to achieve sales targets and provide exceptional customer service
  • Develop and implement effective sales strategies and processes to drive business growth
  • Analyse sales data and identify opportunities for improvement
  • Collaborate with cross-functional teams to resolve customer complaints and issues
Requirements:
  • Bachelor's degree in Business Administration or related field
  • Minimum 3 years of experience in sales leadership or a related field
  • Proven track record of delivering sales results and improving customer satisfaction
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
Compensation and Benefits:

Competitive salary: $60,000 - $80,000 per annum

Ongoing training and development opportunities

Comprehensive benefits package

About the Role

This is a full-time position working 5 days a week, Monday to Friday between 2PM and 11 PM, including public holidays.



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