Customer Experience Team Leader

1 month ago


Cape Town, Western Cape, South Africa Telebest Full time
Job Title: Customer Service Team Leader

Job Summary:

We are seeking an experienced Customer Service Team Leader to join our team at Telebest. As a key member of our customer service operations, you will be responsible for leading a team of customer service representatives and ensuring the delivery of exceptional customer experiences.


Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve excellent customer satisfaction and service delivery.
  • Develop and implement effective customer service strategies and processes to drive business results.
  • Collaborate with cross-functional teams to resolve customer complaints and concerns.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.
  • Monitor and report on customer service metrics and trends to inform business decisions.


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