Customer Experience Team Leader
1 month ago
Job Summary:
We are seeking an experienced Customer Service Team Leader to join our team at Telebest. As a key member of our customer service operations, you will be responsible for leading a team of customer service representatives and ensuring the delivery of exceptional customer experiences.
Key Responsibilities:
- Lead and manage a team of customer service representatives to achieve excellent customer satisfaction and service delivery.
- Develop and implement effective customer service strategies and processes to drive business results.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Provide coaching and development opportunities to team members to enhance their skills and performance.
- Monitor and report on customer service metrics and trends to inform business decisions.
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Customer Experience Associate Lead
2 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAre you a customer experience enthusiast with a passion for delivering exceptional service? We are seeking an experienced Customer Service Adviser to join our global team. As a Customer Experience Associate Lead, you will play a vital role in providing high-quality responses to customers, maintaining performance standards, and attending to high volumes of...
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Customer Experience Representative
1 week ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAbout Customer Service Adviser RoleWe are seeking a highly skilled Customer Service Adviser with webchat and voice experience to join our global team at Customer Experience People SA Ltd.Key Responsibilities:Provide high-quality responses to customers, maintaining performance standards and handling high volumes of calls/chats/emails.Proactively identify...
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Team Leader
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeCompany OverviewWe are WNS Global Services, a leading business process management company. Our mission is to deliver exceptional customer experiences through our team of experienced professionals.Estimated Salary: $60,000 per annum (dependent on location and experience)Job DescriptionAs a Team Leader - Customer Experience Specialist, you will be responsible...
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Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeJob OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...
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Brand and Customer Experience Leader
2 days ago
Cape Town, Western Cape, South Africa The Post At Mint Hill Llc Full timeThe Perfect CandidateWe are looking for a highly motivated and experienced professional to join our team as a Brand and Customer Experience Leader. As a member of our executive team, you will be responsible for developing and executing strategic plans to drive business growth and customer success.Key Qualifications10+ years of experience in marketing,...
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Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAt Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...
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Customer Experience Team Lead
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeWe are seeking a seasoned leader to spearhead our customer experience team at WNS Global Services. This is an exceptional opportunity for a motivated individual to join our dynamic organization and drive business growth through effective leadership and strategic decision-making.Key Responsibilities:Manage a high-performing team of customer service...
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Customer Experience Excellence Leader
1 month ago
Cape Town, Western Cape, South Africa TTEC Full timeTTEC is a global leader in customer experience management, and we're seeking a seasoned professional to drive excellence across our South African operations.We offer a competitive salary of $85,000 per year, commensurate with experience, plus a performance-based bonus. In this role, you'll be responsible for developing and implementing quality improvement...
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Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeWe are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...
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Customer Experience Manager
4 weeks ago
Cape Town, Western Cape, South Africa CallForce Full timeAt CallForce, we're seeking an exceptional Customer Experience Manager to lead our team of Call Centre Agents in delivering outstanding customer experiences. This role involves mentoring and coaching agents to achieve client goals while maintaining a positive work environment.Key Responsibilities:Lead and manage a team of Call Centre Agents to meet client...
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Sales Team Leader
2 months ago
Cape Town, Western Cape, South Africa CallForce Full timeJob Title: Sales Team LeaderAt CallForce, we are seeking a highly skilled and experienced Sales Team Leader to join our team. As a Sales Team Leader, you will be responsible for leading and managing a team of Outbound Sales Consultants/Agents to achieve sales targets and provide exceptional customer service.Key Responsibilities:Lead and manage a team of...
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Customer Service Team Leader
1 month ago
Cape Town, Western Cape, South Africa Telebest Full timeAs a critical member of our Cards Customer Service team, the Customer Service Team Leader - Vision Plus will oversee the delivery of exceptional customer experiences across our entire customer base.Key Responsibilities:Agree set goals with team members covering performance, quality and development areas.Drive the achievement of targets.Manage and maintain...
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Customer Service Team Leader
4 weeks ago
Cape Town, Western Cape, South Africa CallForce Full timeCallForce, an award-winning BPO service provider, offers a challenging role for a seasoned Customer Service Team Leader. Located in South Africa, we provide innovative contact centre solutions to the global market.Key Responsibilities:To guide and support team members, leveraging their skills and strengths to achieve operational excellence.To drive...
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Customer Experience Specialist
1 month ago
Cape Town, Western Cape, South Africa Jai Search Consultancy Full timeAbout the Role: We are seeking a highly skilled Customer Experience Specialist to join our team at Jai Search Consultancy. This individual will be responsible for delivering exceptional customer experiences via various communication channels.Main Responsibilities:• Deliver an excellent customer experience• Provide comprehensive support to customers,...
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Senior Group Manager
2 months ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Senior Group Manager - Customer Experience LeaderJob Summary: We are seeking a highly experienced Senior Group Manager to lead our Inbound Service, Sales, and Retentions Department. The successful candidate will create and instill a customer-centric culture, driving revenue growth and retention through effective management of people, metrics, and...
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Senior Group Manager
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Senior Group Manager - Customer Experience LeaderJob Summary:We are seeking a highly experienced Senior Group Manager to lead our Inbound Service, Sales and Retentions Department. The successful candidate will be responsible for creating and instilling a service, sales and retentions culture in a customer-centric and high-performance...
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Homeware Sales Team Leader
4 weeks ago
Cape Town, Western Cape, South Africa Mr Price Full time**Job Title:** Homeware Sales Team LeaderWe are seeking a highly motivated and experienced leader to join our team as a Homeware Sales Team Leader at Mr Price Cape Gate. As a key member of our sales team, you will be responsible for driving sales growth and delivering an exceptional customer experience.**About the Role:To support the Store Manager in...
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Warehouse Team Leader
1 month ago
Cape Town, Western Cape, South Africa Persona Staff Full timeJob Title: Warehouse Team LeaderJob Summary:We are seeking a skilled Warehouse Team Leader to oversee the daily operations of our warehouse. The successful candidate will be responsible for managing a team of warehouse staff, ensuring accurate and efficient picking and packing of orders, and maintaining a safe and organized work environment.Key...
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Customer Experience Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeAt WNS Global Services, we are seeking a highly skilled and experienced Customer Experience Team Lead to join our team. This is an exciting opportunity for a talented individual to lead a team of Senior Associates in creating a customer-centric culture.The estimated salary for this role is $60,000 - $80,000 per annum, depending on experience.Job...
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Internal Communications Strategic Lead
3 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAbout Customer Experience People SA LtdWe are a dynamic and forward-thinking organization, committed to delivering exceptional customer experiences. Our team is passionate about building meaningful connections with our customers and employees alike.