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Customer Experience Team Lead
2 months ago
Exciting Opportunity at CallForce in Cape Town, South Africa
At CallForce, we're passionate about delivering exceptional customer experiences. As a Service Delivery Team Lead, you'll play a vital role in shaping our Human Experience, an award-winning employment experience and company culture. You'll be part of an inaugural class of customer experience professionals, supported by our partner TTEC, in a global location. This is a fantastic chance to be on the ground floor and witness expedited career growth, just like many of our early employees in other markets.
Key Responsibilities
- Coach and mentor associates to ensure achievement of company and client goals, addressing employee-related issues and coordinating training on new or revised information.
- Manage multiple tasks and projects, monitoring absence and attendance of your team, while promoting a performance-driven culture.
- Motivate and develop your team with your open, honest manner and high level of integrity, providing feedback and acknowledging a job well done.
Requirements
- Grade 12 qualification or equivalent.
- Continuous promotion of a performance-driven culture, striving for excellence.
- Engage and support your team, ensuring they have the necessary tools and systems to accomplish day-to-day tasks.
- Consistently mentor and inspire others, fostering a customer-focused mindset.
- Basic computer skills.
What We Offer
- A knowledgeable, encouraging, and supporting leadership style.
- A diverse and community-minded organization.
- Career growth and learning opportunities for ambitious individuals.
- Competitive compensation, performance bonus opportunities, benefits, including a basic salary of R 20 000, plus a R 2 000 medical aid contribution to a Discovery Health plan of your choice, and other benefits like a provident fund and life cover.
