Team Leader

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Company Overview

We are WNS Global Services, a leading business process management company. Our mission is to deliver exceptional customer experiences through our team of experienced professionals.

Estimated Salary: $60,000 per annum (dependent on location and experience)

Job Description

As a Team Leader - Customer Experience Specialist, you will be responsible for leading a team of associates in a customer-centric culture through effective management of people, metrics, and projects. Your objective will be to generate revenue and retain business by continuously improving processes.

  • Ensure the best use of systems and technology to deliver effectively and efficiently.

Growth and Development of Team

You will grow and develop your team through coaching, regular review of performance, recognition, and motivation. This will ensure that your team is equipped to provide exceptional customer experiences.

Qualifications

Essential Qualifications:

  • A Matric/Grade 12 Certificate

Experience Required:

  • 2 years of experience as a call center team leader
  • Telecoms experience preferred

Benefits

Our benefits package includes a competitive salary, opportunities for growth and development, and a collaborative work environment.


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