Customer Service Team Lead

1 month ago


Cape Town, Western Cape, South Africa Fempower Personnel Full time
Fempower Personnel is seeking a skilled Customer Service Team Lead to join our team.

As a key member of our customer service department, you will be responsible for leading a team of German-speaking CSRs and ensuring the delivery of outstanding customer service. This role requires strong leadership and communication skills, as well as the ability to manage escalated customer issues with professionalism and empathy.

The ideal candidate will have prior experience in customer service leadership or supervisory roles, preferably in a call center environment. They should be fluent in both German and English, and possess excellent organizational and problem-solving abilities.

About the Role:
  • Lead and manage a team of German-speaking CSRs, providing direction, guidance, and support.
  • Oversee day-to-day workflows to ensure seamless operations and high-quality service delivery.
  • Conduct regular performance evaluations, provide constructive feedback to help team members grow and improve.

This role is crucial in driving team motivation and efficiency while ensuring customer satisfaction.

We are offering a competitive salary package, including an estimated annual salary of $35,500. The compensation consists of a basic salary of $31,000, shift allowance, and commission & incentives totaling $4,000.

Benefits:

  • Fluent German and English language skills
  • Prior experience in customer service leadership or supervisory role
  • Strong leadership and communication skills
  • Ability to manage escalated customer issues
  • Excellent organizational and problem-solving abilities


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