Front Desk Associate

1 week ago


Stellenbosch, Western Cape, South Africa Edge Personnel Full time
Hotel Receptionist

Edge Personnel is seeking a skilled and courteous Hotel Receptionist to join our team.

Main Responsibilities:

  • Ensure guests receive a warm and sincere welcome upon arrival and departure.
  • Provide information about the estate, facilities, and local experiences to guests.
  • Conduct guided tours of the estate for guests.
  • Operate the switchboard and handle incoming calls as needed.
  • Refer calls to the appropriate staff member and provide assistance as required.
  • Compile and update data related to guest activities.
  • Communicate important information to staff and guests through various channels.
  • Coordinate lunch and dinner bookings with the restaurant and relevant departments.
  • Keep management informed of guest concerns and feedback.

Main Requirements:

  • Grade 12 and a hospitality certificate are preferred.
  • 1-2 years of previous reception experience is ideal.
  • Excellent telephone etiquette and customer service skills are essential.
  • Fluency in English with strong written and oral communication skills is required.
  • Able to work effectively in a team environment.
  • Good computer skills, including Microsoft Office.
  • Strong organizational skills and attention to detail are necessary.
  • Availability to work flexible hours, including evenings, weekends, and public holidays.
  • Comfortable interacting with high-profile clients.
  • Ability to work long hours without fatigue.
  • Well-presented and enthusiastic personality.


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