Duty Manager

2 days ago


Stellenbosch, Western Cape, South Africa Headspace Global Full time
{"title": "Duty Manager", "description": "

Seamless Guest Experience

R19 000 - R23 000 CTC

As a Duty Manager at Headspace Global, you will be responsible for ensuring that our guests receive exceptional service from arrival to departure, aligning with our policies and procedures.

Main Requirements:

  • Grade 12 plus diploma/certificate in Hospitality Industry/Tourism
  • 2-3 years of experience working at the front desk in a 5-star establishment
  • Passionate about the hospitality industry
  • Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
  • Excellent interpersonal and communication skills, written and verbal
  • Ability to maintain a professional working relationship with all departments and across cultures and religions
  • Able to deal with distinguished clientele
  • Flexible to work night shifts
  • Protel experience

Main Responsibilities:

  • Ensure the highest standards of guest service, cleanliness, and maintenance
  • Monitor Guest Relations employees to ensure all guests receive prompt and personal recognition
  • Oversee all Guest Relations processes
  • Assist in employee relations processes
  • Attend morning meetings
  • Able to compile the roster and manage staff
  • Set up and create training for new Guest Relations Officers
  • Ensure all guest queries are taken and processed efficiently
  • Ensure all Guest Relations Officers adhere to established policies and procedures
  • Ensure attention to detail in all tasks
", "lang_code": "en"}
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