Frontdesk Administrator

A company outside Stellenbosch is looking for a Frontdesk Administrator.

To optimise front desk operations by warmly welcoming guests, efficiently managing phone calls, coordinating travel arrangements, and executing clerical duties such as data entry and filing. This role aims to uphold smooth office procedures and deliver exceptional customer service, ensuring valuable support for both internal staff and external visitors.

Brief description and key performance areas:

• Warmly greet and welcome guests upon their arrival
• Manage incoming phone calls by answering, screening, and forwarding as needed
• Maintain the reception area's cleanliness and professional appearance
• Provide accurate information to visitors, whether in-person, over the phone, or via email
• Receive, sort, and distribute incoming deliveries promptly and accurately
• Perform various clerical duties including filing, photocopying, and organising courier packages.
• Ensure office security by adhering to safety procedures and monitoring visitor questionnaires at the reception desk
• Manage inventory of front office supplies and place orders as necessary
• Update and maintain calendars, scheduling meetings and coordinating boardroom bookings
• Assist in arranging travel accommodations for staff and visitors
• Issue job cards to relevant departments and maintain tracking records
• Undertake ad hoc tasks as requested to support office operations

Qualifications, Experience, and Job Requirements

• Matric / Grade 12 or equivalent
• Administration course completion would be advantageous
• Minimum of 2 years' experience in a similar role
• Proficiency in MS Office, particularly in Excel
• Basic knowledge of data entry best practices is required
• Own transport and valid driver’s license - desirable

Skills and competencies:

• Strong interpersonal skills
• Professional and friendly demeanour
• Excellent communication skills – oral and written
• High level of integrity
• Strong team player
• Self-starter
• Organised and efficient in multitasking
• Attention to detail
• Problem-solving skills
• Ability to remain calm under pressure
• Adaptability to different situations and personalities
• Dependable and punctual
• Tech-savvy with proficiency in office software