Hotel Front Desk Associate

22 hours ago


Stellenbosch, Western Cape, South Africa Edge Personnel Full time
Hotel Receptionist Job Description

We are seeking a highly skilled and enthusiastic Hotel Receptionist to join our team at Edge Personnel. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience.

Main Responsibilities:
  • Ensure guests are acknowledged and greeted with kindness, warmth, and sincerity when entering and departing the reception area.
  • Engage with guests, providing information related to the estate, facilities, art, and experiences.
  • Conduct estate tours with guests.
  • Operate the telephone and switchboard service for all calls when required.
  • Refer calls and provide assistance to the appropriate person depending on the nature of the call.
  • Compile and update data related to the area of activity.
  • Complete and distribute information that needs to be communicated around the estate.
  • Ensure that lunch and dinner booking sheets from the restaurant are communicated to the appropriate departments.
  • Keep management informed of all concerns that guests raise.
Main Requirements:
  • Grade 12, hospitality certificate will be a plus.
  • Preferably 1-2 years of previous reception experience.
  • Excellent telephone etiquette and customer-service skills.
  • Fluent in English with excellent written and oral communication skills.
  • Able to work in a team.
  • Good computer skills (word, excel, outlook).
  • Strong organizational skills and attention to detail.
  • Availability to work within hospitality operating hours (e.g., evenings, public holidays, weekends).
  • Comfortable in dealing with very distinguished clientele.
  • Ability to work long hours without fatigue.
  • Must be well-presented and have an enthusiastic personality.


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