Front Office Manager

5 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Situated in the heart of Stellenbosch Wine Country, this beautiful boutique hotel and guest estate offers panoramic views of the breath-taking surrounding mountains and vineyards.

We are in search of a highly polished and sufficiently experienced FRONT OFFICE MANAGER to take on responsibilities for Front Desk Reception, Concierge, Guest Relations, Admin & Finance at this small boutique hotel in the winelands.

**REQUIREMENTS**:
At least 4 - 5 years relevant experience in a 5-star operation

Hotel / Hospitality management qualification or similar managerial training is essential

Valid unendorsed SA driver’s license essential

PMS Front Office Systems skills such as OPERA is essential.

**SKILLS REQUIRED**:
Knowledge of front of house, financial and billing procedures

Excellent communication skills - with guests and fellow staff members

Computer Literate: Microsoft Word; Excel; PowerPoint; Outlook; Pastel

Good organisational and interpersonal skills

Strong problem-solving skills; ability to make decisions quickly, adapt to changing circumstances, and find effective solutions to issues that may arise

Lateral thinking ability with effective leadership & management skills, a team player who leads by example

Exceptional attention to detail and levels of accuracy and someone who takes initiative

Strong personality and negotiation skills

Professional, courteous, hospitable to guests

Must be able to cope under pressure to meet guests needs

Honest, proactive and driven personality

Evening duties often required to cover for guest arrivals as well as meeting with corporate clients & wedding clients


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