Customer Service Professional for Banking Sector

2 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

Job Title: Customer Service Professional for Banking Sector

Location: Randburg

Salary: R120,000 - R150,000 per annum

Company Overview

iSON Xperiences is a dynamic company seeking highly skilled customer service professionals to join our team.

We are committed to providing exceptional service to our customers and are looking for individuals who share this vision.

Job Description

Key Responsibilities:

  • Provide end-to-end customer service through inbound calls, resolving queries efficiently and effectively.
  • Communicate professionally and articulately with customers, presenting benefits and opportunities in an effective manner.
  • Identify and respond to customer needs from all demographics, delivering high-quality professional service.
  • Exercise soft skills when dealing with difficult customers, ensuring a positive experience.
  • Use correct listening skills and probing techniques to establish relevant information.
  • Communicate effectively with the team leader and team members.
  • Log every day query accordingly and monitor progress until resolution.

Other Features of the Job:

  • Will work shifts ranging from 08:00 to 18:00.
  • Will work a six-day work week.
  • Must have own vehicle or reliable transport.
Required Skills and Qualifications

Essential Requirements:

  • Good communication skills verbally and written in English.
  • Proven computer literacy.
  • Able to work under pressure.
  • Goal driven, able to work with little supervision.
  • Contact Centre skills training, call handling skills, telephone etiquette skills, understanding of website navigation functionalities.
  • At least 6 months' experience in an Outbound sales Contact Centre environment.

Education, Qualifications, and Experience Necessary:

  • Grade 12.
  • At least 2 years' relevant experience, preferably in the Banking/financial industry.


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