Safari Travel Coordinator

3 weeks ago


Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full time

We are seeking an experienced Safari Travel Coordinator to join our team at Cortez Executive Search (Pty) Ltd. As a key member of our direct sales and planning team, you will be responsible for providing exceptional customer service to our dynamic guests.

Job Overview:
  • This role is ideal for someone with a passion for travel and a strong desire to deliver unforgettable safari experiences.

The successful candidate will have excellent communication skills, a good command of the English language, and a solid understanding of the African continent's diverse destinations.

We estimate that the annual salary for this position will be around R450,000 - R550,000, depending on experience.

Key Responsibilities:

  • Calm and professional interaction with suppliers and travel planners
  • Creative and out-of-the-box planning and designing of itineraries
  • Handling reservation requests via email or telephone
  • Processing reservations from quote to finalization, including invoicing and travel documents
  • Professional servicing of our dynamic direct guests
  • Proactive selling of products and services to ensure the best possible safari experience for the guest
  • Saturday duty and cell phone duty on a rotation basis
  • Public holiday duty and cell phone duty on a rotation basis
  • Working hours shift work required on a rotation basis
  • Backup for colleagues when they are away from the office
  • Expanding product knowledge through attending training sessions

Required Skills and Qualifications:

  • A minimum of 5 years' reservations experience, preferably in a tour operating environment
  • Good knowledge of any of the destinations promoted by Company, such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, and Seychelles
  • Communication skills and a good command of the English language
  • Tourplan reservations system
  • Time and desk management, computer aptitude, understanding of the travel industry, attention to detail, elaborating in writing explanations or descriptions, exceptionally customer-focused, creativeness, flexibility, high energy, and patience


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