Global Travel Experience Coordinator
2 days ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Global Travel Experience Coordinator. This is an exciting opportunity to be part of a dynamic start-up brand, learning new skills, and making a difference in the world of luxury travel.
About UsIsilumko Staffing (JHB) is a leading provider of staffing solutions, committed to delivering exceptional results and building strong relationships with our clients and candidates.
Job ResponsibilitiesThe successful candidate will be responsible for:
- Coordinating all aspects of the guest journey, including bookings, itineraries, and hotel arrangements.
- Providing exceptional customer service to our international guests via phone, video calls, email, and chat.
- Building strong relationships with our Travel Advisors and Guest community.
- Acting as an expert and reference in the use of our technology systems, Salesforce, and Versonix Seaware, to deliver personalized guest experiences.
- Providing feedback on the quality and efficiency of customer support processes and suggesting enhancements.
To succeed in this role, you will need:
- A minimum of 1 year's experience in a contact center, preferably within the travel or luxury hospitality industry.
- Hospitality mindset – understanding the diligence and communication skills needed to deal with luxury, international travelers.
- Fluent in oral and written English and Portuguese; any other language is a plus.
- Confident speaking on the phone/video calls, representing the brand.
- Excellent listening and problem-solving skills.
- Culturally sensitive to clients from different countries.
- Comfortable using IT systems daily, with knowledge of Versonix Seaware and Sales Force being an advantage.
- Willing to work full-time on shifting schedules, including weekends, to support global markets and time-zones.
We offer a competitive salary of R250,000 - R300,000 per annum, depending on experience, and a range of benefits, including flexible working hours, opportunities for career growth, and a dynamic work environment.
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