Senior Travel Planner and Operations Coordinator
2 days ago
We are seeking an experienced Travel Planning Professional to join our team in Sandton.
- The ideal candidate will possess excellent communication skills, with a strong command of the English language.
- A minimum of 5 years' experience in reservations is required, preferably in a tour operating environment.
Salary Range: R450,000 - R550,000 per annum (dependent on experience).
Job Description:As a Direct Travel Specialist, you will be responsible for:
- Calmly and professionally interacting with suppliers and travel planners via telephone and email.
- Creating and designing innovative itineraries that exceed customer expectations.
- Handling reservation requests efficiently, either via email or telephonically.
- Processing reservations from quote to finalization, including reservations, invoicing, and travel documents.
- Providing exceptional service to our direct guests, ensuring their needs are met and exceeded.
- Proactively selling our products and services to ensure the best possible safari experience for our guests.
- Working Saturday duties and cell phone duty on a rotation basis.
- Participating in public holiday duty and cell phone duty on a rotation basis.
- Adapting to shift work schedules (07:00-15:30 and 09:30-18:00) on a rotation basis.
- Backing up colleagues when they are away from the office.
- Expanding product knowledge through attending training sessions.
- Demonstrating an independent, curious, and 'can-do-it' nature.
- Upholding the core values of Cortez Executive Search (Pty) Ltd: Care of the people, Care of land, Care of wildlife.
- Good knowledge of destinations promoted by our company, including Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, and Seychelles.
- Good understanding of FIT and Groups policies and procedures.
- Communication skills and a good command of the English language.
- Tourplan reservations system proficiency, advantageous.
Location: Sandton
Language: English
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