Senior Travel Planner and Operations Coordinator

2 days ago


Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full time
Direct Travel Specialist Job Opportunity

We are seeking an experienced Travel Planning Professional to join our team in Sandton.

  • The ideal candidate will possess excellent communication skills, with a strong command of the English language.
  • A minimum of 5 years' experience in reservations is required, preferably in a tour operating environment.

Salary Range: R450,000 - R550,000 per annum (dependent on experience).

Job Description:

As a Direct Travel Specialist, you will be responsible for:

  • Calmly and professionally interacting with suppliers and travel planners via telephone and email.
  • Creating and designing innovative itineraries that exceed customer expectations.
  • Handling reservation requests efficiently, either via email or telephonically.
  • Processing reservations from quote to finalization, including reservations, invoicing, and travel documents.
  • Providing exceptional service to our direct guests, ensuring their needs are met and exceeded.
  • Proactively selling our products and services to ensure the best possible safari experience for our guests.
  • Working Saturday duties and cell phone duty on a rotation basis.
  • Participating in public holiday duty and cell phone duty on a rotation basis.
  • Adapting to shift work schedules (07:00-15:30 and 09:30-18:00) on a rotation basis.
  • Backing up colleagues when they are away from the office.
  • Expanding product knowledge through attending training sessions.
  • Demonstrating an independent, curious, and 'can-do-it' nature.
  • Upholding the core values of Cortez Executive Search (Pty) Ltd: Care of the people, Care of land, Care of wildlife.
Required Skills and Qualifications:
  • Good knowledge of destinations promoted by our company, including Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, and Seychelles.
  • Good understanding of FIT and Groups policies and procedures.
  • Communication skills and a good command of the English language.
  • Tourplan reservations system proficiency, advantageous.

Location: Sandton

Language: English



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