Experience Manager for Luxury Safari Reservations

1 month ago


Johannesburg, Gauteng, South Africa Wild Dreams Hospitality Full time
Job Title: Experience Manager for Luxury Safari Reservations

We are seeking a highly skilled and experienced individual to join our team as an Experience Manager for Luxury Safari Reservations at Wild Dreams Hospitality in Gauteng, Northern Suburbs.

About the Role:

This is a unique opportunity to work with a reputable company that values excellence in guest experience. As an Experience Manager, you will be responsible for managing luxury safari reservations, ensuring seamless experiences for our clients.

Key Responsibilities:
  • Manage luxury safari reservations, including coordinating logistics and communicating with clients
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Collaborate with the sales team to identify new business opportunities and develop partnerships
  • Maintain up-to-date knowledge of industry trends, competitor analysis, and market research
  • Ensure compliance with company policies and procedures
Requirements:
  • Bachelor's degree in Hospitality, Tourism, or related field
  • Minimum 5 years of experience in luxury safari reservations or a related field
  • Proven track record of delivering exceptional guest experiences
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Fluency in English (both written and spoken)
What We Offer:
  • A competitive salary range of R450,000 - R550,000 per annum
  • A comprehensive benefits package, including medical aid, life insurance, and pension fund contributions
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A dynamic and supportive work environment
  • The opportunity to work with a reputable company that values excellence and customer satisfaction
Work Schedule:

The working week is typically 5 hours during the week (07h00 - 08h30 and 17h00 - 22h00) and 15 hours during the weekend (7 am - 10 pm), scheduled within these hours.



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