Travel Itinerary Planner
1 month ago
Key Outputs:
- Calm and professional communication with suppliers and travel planners, both telephonically and via email.
- Creation of innovative and out-of-the-box itineraries that exceed guest expectations.
- Handling reservation requests through email or telephone inquiries.
- Processing reservations from quote to finalization, including reservations, invoicing, and travel documents.
- Providing exceptional service to our dynamic direct guests.
- Proactive selling of products and services to ensure the best possible safari experience for guests.
- Saturday duty and cell phone duty on a rotation basis.
- Public holiday duty and cell phone duty on a rotation basis.
- Working hours shift work required, including 07:00-15:30 and 09:30-18:00 shifts on a rotation basis.
- Backup support for colleagues when they are away from the office.
- Expanding product knowledge through attending training sessions.
- Demonstrating an independent, curious, and "can-do" attitude.
Knowledge Requirements:
- A good understanding of destinations promoted by the company, including Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles.
- Familiarity with FIT and Groups policies and procedures.
- Knowledge of the company's operations.
- Effective communication skills and a strong command of the English language.
- Proficiency in the Tourplan reservations system, preferred.
Required Skills and Qualifications:
- Time and desk management skills.
- Computer aptitude and proficiency.
- Understanding of the travel industry.
- Attention to detail.
- Ability to elaborate written explanations or descriptions.
- Exceptional customer focus.
- Creativity, flexibility, high energy, and patience.
- An independent, curious, and "can-do" nature.
Experience Required:
- A minimum of 5 years of reservations experience, preferably in a tour operating environment.
Estimated Salary: R400,000 - R550,000 per annum, depending on experience and qualifications.
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