Travel Itinerary Planner

1 month ago


Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full time
Direct Travel Specialist Sandton

Key Outputs:

  • Calm and professional communication with suppliers and travel planners, both telephonically and via email.
  • Creation of innovative and out-of-the-box itineraries that exceed guest expectations.
  • Handling reservation requests through email or telephone inquiries.
  • Processing reservations from quote to finalization, including reservations, invoicing, and travel documents.
  • Providing exceptional service to our dynamic direct guests.
  • Proactive selling of products and services to ensure the best possible safari experience for guests.
  • Saturday duty and cell phone duty on a rotation basis.
  • Public holiday duty and cell phone duty on a rotation basis.
  • Working hours shift work required, including 07:00-15:30 and 09:30-18:00 shifts on a rotation basis.
  • Backup support for colleagues when they are away from the office.
  • Expanding product knowledge through attending training sessions.
  • Demonstrating an independent, curious, and "can-do" attitude.

Knowledge Requirements:

  • A good understanding of destinations promoted by the company, including Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles.
  • Familiarity with FIT and Groups policies and procedures.
  • Knowledge of the company's operations.
  • Effective communication skills and a strong command of the English language.
  • Proficiency in the Tourplan reservations system, preferred.

Required Skills and Qualifications:

  • Time and desk management skills.
  • Computer aptitude and proficiency.
  • Understanding of the travel industry.
  • Attention to detail.
  • Ability to elaborate written explanations or descriptions.
  • Exceptional customer focus.
  • Creativity, flexibility, high energy, and patience.
  • An independent, curious, and "can-do" nature.

Experience Required:

  • A minimum of 5 years of reservations experience, preferably in a tour operating environment.

Estimated Salary: R400,000 - R550,000 per annum, depending on experience and qualifications.



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