Luxury Safari Reservations Manager

1 month ago


Johannesburg, Gauteng, South Africa Wild Dreams Hospitality Full time

We are seeking a highly skilled and experienced Luxury Safari Reservations Manager to join our team at Wild Dreams Hospitality in Gauteng, Northern Suburbs.

Job Summary

The successful candidate will be responsible for managing high-end safari reservations, providing exceptional guest experiences, and promoting sustainable tourism practices. This is a senior-level position that requires a strong background in hospitality, excellent communication skills, and a passion for wildlife conservation.

Key Responsibilities
  • Manage high-end safari reservations, ensuring seamless guest experiences and maximizing revenue opportunities
  • Develop and implement effective sales strategies to drive business growth and increase market share
  • Collaborate with the marketing team to create engaging promotional materials and campaigns
  • Provide exceptional customer service, responding promptly to guest inquiries and resolving issues efficiently
  • Stay up-to-date with industry trends, competitor analysis, and market research to inform strategic decision-making
Requirements
  • MATRIC essential; further qualification in travel and tourism a big advantage
  • Minimum of 5 years' experience in high-end safari reservations at a senior level
  • Excellent communication skills in English; ability to speak a foreign language a bonus
  • Strong background in guest relations, promotion, and inbound tourism
  • Well-travelled (both personal and work experience) in Southern and Eastern Africa
  • Able to engage with a wide range of people with ease
  • Well-presented and professional with brilliant admin skills
  • Proficient in MS Office and TourPlan
  • Highly organized, creative, and consistent in work
  • Natural problem solver with excellent attention to detail
  • Confident, outgoing, positive, and energetic
  • Able to multitask to a high level and keep cool under pressure
Working Hours

This role typically works 5 hours during the week and 15 hours on weekends, i.e.,

Working week: 07:00-08:30 and again from 17:00-22:00

Weekend & Public Holidays: 7 am - 10 pm (Scheduled within these hours)

Estimated Salary

R150,000 - R200,000 per annum, depending on experience

Location

Gauteng, Northern Suburbs



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