Help Desk Representative

2 weeks ago


Cape Town CBD, South Africa EXL Service Full time
About the Role

We are seeking a highly skilled Help Desk Representative to join our team at EXL Service. In this role, you will be responsible for receiving and reviewing fax images, starting data entry in our system, and attaching faxes for existing precert cases that require additional information.

Key Responsibilities:
  • Receive and review fax images
  • Start data entry in our system
  • Attach faxes for existing precert cases requiring additional information
  • Route callers to different departments as needed
  • Perform outbound calls or outreach to members or providers to inform them of the status of approval and/or denial of requested authorizations
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • 12 months call centre experience
  • Must have passed matric
Benefits

This is an excellent opportunity to join a dynamic team and take your career to the next level. We offer a competitive salary range of $40,000 - $60,000 per annum, depending on location and experience.


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