Help Desk Specialist

16 hours ago


Cape Town, Western Cape, South Africa Cloud Direct Full time

Cloud Direct is seeking a highly skilled Help Desk Specialist to join our team in Western Cape, Cape Town. The ideal candidate will possess excellent communication skills, technical knowledge, and the ability to work well under pressure.

Job Overview

This is an exciting opportunity to be part of our Managed Services Team. We are looking for an ambitious and energetic individual to provide exceptional customer service and technical support to our clients.

Key Responsibilities:
  • First response customer interaction, triage, and information gathering
  • Extensive communication; Inbound and outbound calls, email, and internal communications
  • Case hygiene; creation, classification, escalation, and management
  • Accurate time logging
  • Remote support on an array of hardware and support systems
  • Adhering to business processes and procedures

The role involves working with a range of internationally based clients, so strong communication and interpersonal skills are essential. You will be representing the company, providing a professional and positive first impression while ensuring a reliable resolution of customer technical issues.

Requirements:
  • Higher education diploma or degree in Computer Science, Information Systems, engineering, or minimum 1-year hands-on experience in an IT Desktop/Server support role
  • Windows desktop - Microsoft Operating Systems
  • Microsoft Office Suites
  • Microsoft Active Directory
  • Microsoft Office 365

Prior experience in a similar role or related field is highly desirable. We also offer opportunities for growth and development within the company.

About Cloud Direct

Cloud Direct is a leading provider of cloud-based services and solutions. We pride ourselves on delivering exceptional customer service and supporting our clients' success.

Salary:

The estimated annual salary for this position is R350,000 - R450,000 depending on experience.


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