Help Desk Technician
3 weeks ago
About IOCO
We are a forward-thinking organization seeking a highly skilled Help Desk Technician to join our team in Cape Town. In this role, you will play a critical part in ensuring the efficient operation of our IT systems and providing prompt support to end users.
Main Responsibilities:
- Provide first-level support for hardware and software issues;
- Escalate complex issues to senior technicians as needed;
- Document all troubleshooting steps and resolutions;
- Collaborate with the Service Delivery Manager to prioritize tasks and meet SLAs.
Necessary Qualifications and Salary:
- Matric Maths or a Full N3 Qualification including Maths;
- Certification or Microsoft Certified Professional Certification;
- Advantageous: ITIL Foundation, Cisco CCNA;
- Competitive salary: R280,000 - R380,000 per annum depending on experience;
- Contract position with opportunities for career advancement.
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