Technician: Service

3 weeks ago


Cape Town, South Africa Netstar Full time
Job title : Technician: Service / Help Desk -(Cape Town)Job Location : Western Cape, Cape TownDeadline : December 20, 2024Quick Recommended Links
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Job Description

  • Software support for all fleet and consumer vehicle tracking platforms.
  • Customer training on all fleet management platforms.
  • Mobi support
  • Integration support for Mobi
  • 365 Support
  • IT desktop Support

Key Responsibilities

  • Assistance, troubleshooting and installation on all tracking software for clients and internal staff (Vigil+, Vcam, AVM cloud, Safe and Sound and Caps support) – Troubleshooting include:
  • Checking with client’s IT on closed/open ports or firewall blocks/antivirus exceptions
  • Assisting clients with setting up of their drivers, locations, sms/email alerts and explaining these in detail.
  • Assisting client with scheduled reports or investigating missing or inaccurate data.
  • Investigate reasons why features not enabled in Safe and Sound.
  • Restarting of app/web services for various reasons – cannot login, not updating, unit changes done in CRM but not reflecting on UI, commands not processing etc.
  • Investigate why unit/s is not updating or not visible on software.
  • Reprocessing of data if the data is available but not on the software.
  • Changing of registration numbers as per request from clients.
  • Migration of clients from V+ to AVM and liaising with Mike regarding the importing of locations and drivers for these clients.
  • Intensive and/or basic training on all software platforms for clients and/or internal staff
  • National and international assistance relating to software and unit reporting problems.
  • Enabling and configuring of wireless sensors such as door sensors, pto’s and configuring the temperature for vehicles with fridges.
  • Setting up and testing of immobilizers.
  • Monitoring of click dashboards for server downtime.
  • Fitment center assistance on click issues and booking tool.
  • AX – arrange licenses, load software, trouble

Education/Certification 

  • National Certificate Level 4 (N4) / Grade 12 (Required)
  • IT diploma
  • CompTIA A+ and N+(certification is a must)

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