Technician: Service
3 weeks ago
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Job Description
- Software support for all fleet and consumer vehicle tracking platforms.
- Customer training on all fleet management platforms.
- Mobi support
- Integration support for Mobi
- 365 Support
- IT desktop Support
Key Responsibilities
- Assistance, troubleshooting and installation on all tracking software for clients and internal staff (Vigil+, Vcam, AVM cloud, Safe and Sound and Caps support) – Troubleshooting include:
- Checking with client’s IT on closed/open ports or firewall blocks/antivirus exceptions
- Assisting clients with setting up of their drivers, locations, sms/email alerts and explaining these in detail.
- Assisting client with scheduled reports or investigating missing or inaccurate data.
- Investigate reasons why features not enabled in Safe and Sound.
- Restarting of app/web services for various reasons – cannot login, not updating, unit changes done in CRM but not reflecting on UI, commands not processing etc.
- Investigate why unit/s is not updating or not visible on software.
- Reprocessing of data if the data is available but not on the software.
- Changing of registration numbers as per request from clients.
- Migration of clients from V+ to AVM and liaising with Mike regarding the importing of locations and drivers for these clients.
- Intensive and/or basic training on all software platforms for clients and/or internal staff
- National and international assistance relating to software and unit reporting problems.
- Enabling and configuring of wireless sensors such as door sensors, pto’s and configuring the temperature for vehicles with fridges.
- Setting up and testing of immobilizers.
- Monitoring of click dashboards for server downtime.
- Fitment center assistance on click issues and booking tool.
- AX – arrange licenses, load software, trouble
Education/Certification
- National Certificate Level 4 (N4) / Grade 12 (Required)
- IT diploma
- CompTIA A+ and N+(certification is a must)
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