Help Desk Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

Isilumko Staffing (JHB) is seeking a Help Desk Specialist to join their team in Cape Town. This role involves providing exceptional customer service to clients from the USA. The ideal candidate should have 1 year of experience in a call centre environment, with strong communication skills and the ability to work night shifts. A clear criminal record and good credit history are essential for this position. Additionally, candidates must be fluent in English and possess a Matric certificate.

The estimated salary for this role is R140,000 - R160,000 per annum. Benefits include a competitive remuneration package, opportunities for career growth, and a dynamic work environment. If you're a motivated and customer-focused individual looking for a new challenge, apply now

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, or chat
  • Resolve customer complaints and issues efficiently and effectively
  • Work collaboratively with the team to achieve sales targets and improve customer satisfaction
  • Meet performance metrics and adhere to quality standards

Requirements:

  • 1 year of experience in a call centre environment
  • Strong communication and problem-solving skills
  • Ability to work night shifts and adapt to changing priorities
  • Clear criminal record and good credit history
  • Matric certificate and fluency in English

About Us:

Isilumko Staffing (JHB) is a leading staffing agency based in Cape Town. We specialise in placing talented individuals in top companies across various industries. Our mission is to connect people with meaningful work opportunities and support their career growth.

Why Join Us?

As a Help Desk Specialist at Isilumko Staffing (JHB), you'll enjoy a dynamic work environment, opportunities for career advancement, and a competitive remuneration package. If you're passionate about delivering exceptional customer service and working with a talented team, we encourage you to apply now


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