Help Desk Professional

6 days ago


Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time
Job Overview: Help Desk Professional

We are seeking a highly technical and customer-focused Help Desk Professional to join our team at Ground One Direct Marketing. This is a full-time opportunity with a competitive salary of $55,000 - $70,000 per year, depending on experience. As a Help Desk Professional, you will be responsible for providing technical support and assistance to our customers via phone, email, or chat.

Key Responsibilities:
- Respond to customer inquiries and troubleshoot technical issues in a timely and professional manner
- Provide accurate technical information and solutions to customers
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of our products and services to effectively assist customers
- Maintain accurate records of customer interactions and technical issues

Required Skills and Qualifications:
- Strong technical knowledge of computer hardware and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Familiarity with technical support software and CRM systems
- Team player with strong organizational and time-management skills

Benefits:
- Health and dental insurance
- Paid time off (PTO)
- Retirement plan options
- Employee discounts
- Professional development opportunities

About Us:
Ground One Direct Marketing is a leading provider of direct marketing solutions. We value our employees and customers and are committed to providing exceptional service and support.
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