Call Centre Manager Sales Inbound
3 days ago
Job Title: Call Centre Manager Sales Inbound
About the Role:
We are seeking an experienced Call Centre Manager to lead our sales team. As a key member of our recruitment team, you will be responsible for managing and directing sales call centre agents in achieving their required daily duties.
Main Responsibilities:
- Manage and direct sales call centre agents in achieving their required daily duties.
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
- Schedule and organize shift patterns for agents.
- Set targets for all Call Centre Agents and ensure clients are happy and always satisfied by providing prompt responses and solutions to their challenges.
Requirements:
- 2 years' experience as a Team Leader.
- Higher Certificate/Grade 12.
- Proficient computer skills including Microsoft Outlook, Word, and Excel or equivalent Google products.
- Able to multi-task and self-driven.
Estimated Salary: R15,000 per month (dependent on experience).
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