Sales Team Lead Call Centre

3 days ago


Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

Job Summary: Recruitment Dynamix is seeking an experienced Call Centre Supervisor to manage and direct sales call centre agents in achieving their required daily duties.

About the Role: As a key member of our recruitment team, you will be responsible for monitoring all calls to ensure that due procedures and quality standards are strictly adhered to.

Main Responsibilities:

  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
  • Schedule and organize shift patterns for agents.
  • Set targets for all Call Centre Agents and ensure clients are happy and always satisfied by providing prompt responses and solutions to their challenges.

Requirements:

  • 2 years' experience as a Team Leader.
  • Higher Certificate/Grade 12.
  • Proficient computer skills including Microsoft Outlook, Word, and Excel or equivalent Google products.
  • Able to multi-task and self-driven.

Estimated Salary: R15,000 per month (dependent on experience).


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