Call Centre Team Member

1 month ago


Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

About the Role

We are seeking a skilled and experienced Call Centre Team Member to join our dynamic team at Recruitment Dynamix. In this role, you will be responsible for providing excellent customer service, handling high call volumes, and resolving customer complaints in a professional and patient manner.

Key Responsibilities:

  • Customer Service: Handle customer inquiries and resolve issues in a timely and effective manner.
  • Call Handling: Manage high call volumes, maintaining a patient and professional demeanor at all times.
  • Problem-Solving: Identify and resolve customer complaints in a fair and efficient way.
  • Communication: Effectively communicate with customers, colleagues, and management to ensure seamless operations.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and management.
  • Strong Problem-Solving Skills: Ability to identify and resolve customer complaints in a fair and efficient way.
  • High Energy Level: Ability to manage high call volumes while maintaining a patient and professional demeanor.
  • Team Player: Willingness to work collaboratively as part of a dynamic team.

What We Offer:

  • Competitive Salary: $45,000 - $60,000 per annum (dependent on experience).
  • Opportunities for Advancement: Opportunities for career growth and development within our organization.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Working Conditions:

  • Full-Time Position: 40 hours per week, Monday - Friday.
  • Rotating Weekend Work: Every fourth weekend, Saturday and Sunday.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter, to us via email.



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