Multilingual Call Centre Representative

2 days ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Isilumko Staffing (JHB) is seeking a talented Multilingual Call Centre Representative to join their team in Johannesburg on a permanent basis. The ideal candidate will have a strong track record of providing exceptional customer service and a passion for working in a dynamic, fast-paced environment.

The successful candidate will be responsible for engaging with clients on a national and international level, ensuring that their guest journey is seamless and enjoyable. This will involve responding to queries, resolving issues, and driving continuous improvement across the organization.

We estimate that the salary for this role will be around R 25,000 - R 35,000 per month, depending on experience and qualifications.

Key Requirements:

  • Matric certification
  • No less than 1 year's relevant experience in travel or hospitality in the call centre, international exposure
  • Chinese and English speaking skills
  • Great track record of customer satisfaction
  • Marathon days' experience
  • Familiarity with Salesforce and Versonix Seaware an advantage

Key Performance Areas:

  • Responsible for guest journey (bookings and itineraries)
  • Able to engage with client on national and international level via various platforms
  • Drive continuous improvement on guest journey
  • Support Global Sales


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