Sales Team Lead

18 hours ago


Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time
Job Title: Sales Team Lead - Call Centre Operations Manager

About the Role:

We are seeking a highly motivated and experienced Sales Team Lead to join our dynamic team at Recruitment Dynamix. As a Sales Team Lead, you will be responsible for managing and directing sales call centre agents in achieving their required daily duties. This is an exciting opportunity to lead a high-performing team and contribute to the growth and success of our organization.

Main Responsibilities:

• Manage and direct sales call centre agents to achieve daily targets and performance goals

• Conduct regular coaching and feedback sessions to improve agent performance and productivity

• Monitor calls to ensure adherence to procedures and quality standards

• Develop and implement strategies to improve customer satisfaction and loyalty

• Collaborate with the management team to develop and implement new ideas and initiatives to drive business growth

Requirements:

• 2 years' experience as a Team Leader in a sales or customer service environment

• Higher Certificate or Grade 12 qualification

• Proficient computer skills including Microsoft Outlook, Word, and Excel or equivalent Google products

• Strong leadership and communication skills

• Ability to work in a fast-paced environment and adapt to changing priorities

• Self-driven and proactive approach to problem-solving

What We Offer:

• Competitive salary: R15,000 per month (based on a basic salary of R6,500 and commission)

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance
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