Call Centre Team Lead

2 days ago


Johannesburg, Gauteng, South Africa The Recruiters Full time

Job Overview:

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The Recruiters is seeking a skilled Call Centre Team Lead to manage our customer service team. As a key member of our team, you will be responsible for leading a team of customer care consultants to provide exceptional service to our customers.

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Key Responsibilities:

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  • Supervise and motivate a team of Customer Care Consultants to achieve sales and customer service targets">
  • Manage the day-to-day activities of the customer service team, including handling customer complaints and issues">
  • Collaborate with other departments to resolve customer issues and improve overall customer satisfaction">
  • Conduct performance evaluations and provide coaching and mentoring to team members">
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Requirements:

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We are looking for a highly skilled and experienced individual with excellent leadership and communication skills. The ideal candidate will have experience in managing a team, resolving conflicts, and providing coaching and mentoring to team members.

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Salary: £40,000 - £55,000 per annum

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Benefits: Competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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