Call Centre Operations Director

2 days ago


Johannesburg, Gauteng, South Africa Ubuntu We Sizwe Two Four Seven Pty Ltd Full time

Company Overview

At Ubuntu We Sizwe Two Four Seven Pty Ltd, we are committed to delivering exceptional customer experiences. Our Call Centre is the backbone of our operations, and we need a talented leader to drive its success.

About the Role

We are seeking an experienced Call Centre Manager to join our team as a Call Centre Operations Director. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and optimizing operational efficiency.

Job Summary

The successful candidate will have at least 5 years of experience in Call Centre management, with a proven track record of achieving targets and leading high-performing teams. You will be responsible for establishing goals for call center employees, resolving customer issues, managing performance, and ensuring that technical knowledge is effectively transferred to customers.

Key Responsibilities

  • Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Team Leadership: Lead a team of experienced Call Centre Representatives, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Performance Management: Establish clear goals, objectives, and Key Performance Indicators (KPIs) for the team, monitoring progress and taking corrective action where necessary.
  • Customer Experience: Ensure that customers receive a world-class service experience, responding to their needs and resolving issues promptly and professionally.
  • Strategic Planning: Collaborate with senior leaders to develop and implement strategic plans that align with the company's overall vision and objectives.

Required Skills and Qualifications

  • Experience: At least 5 years of experience in Call Centre management, with a proven track record of achievement.
  • Leadership: Proven ability to lead high-performing teams, with a strong focus on employee development and engagement.
  • Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Technical: Proficient in a range of technical tools and systems, including CRM software, data analytics, and quality management.

Benefits

We offer a competitive salary package, including a base salary of R850,000 per annum, plus bonuses and benefits. In addition, you will have access to ongoing training and development opportunities, as well as a range of employee benefits, including health insurance, retirement savings, and paid time off.

Location

This role is based in Johannesburg, South Africa, with regular travel to other locations as required.



  • Johannesburg, Gauteng, South Africa TalentLink Full time

    Job Title: Call Centre Leadership DirectorAbout Us:TalentLink is a forward-thinking organization that values innovation and excellence in customer service.Job Summary:We are seeking a highly skilled Call Centre Leadership Director to lead our team and drive exceptional results. This is an exciting opportunity for an experienced professional to join our...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    We are seeking an Insurance Industry Call Centre Operator to join our team at Isilumko Staffing (JHB) in Centurion, Johannesburg.This temporary role requires the successful candidate to work full-time at our Westend Office in Centurion.Responsibilities include:Handling customer inquiries via phone or emailProcessing transactions efficiently and...


  • Johannesburg, Gauteng, South Africa iSON Xperiences Full time

    Key ResponsibilitiesThe Randburg Call Centre Supervisor will be responsible for managing a team of customer service representatives, providing coaching and guidance to ensure they meet or exceed their performance targets.As a supervisor, you will also be responsible for identifying areas of improvement and implementing changes to enhance customer experience...

  • Sales Team Lead

    21 hours ago


    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Sales Team Lead - Call Centre Operations ManagerAbout the Role:We are seeking a highly motivated and experienced Sales Team Lead to join our dynamic team at Recruitment Dynamix. As a Sales Team Lead, you will be responsible for managing and directing sales call centre agents in achieving their required daily duties. This is an exciting opportunity...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre Manager Sales InboundAbout the Role:We are seeking an experienced Call Centre Manager to lead our sales team. As a key member of our recruitment team, you will be responsible for managing and directing sales call centre agents in achieving their required daily duties.Main Responsibilities:Manage and direct sales call centre agents in...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Summary: Recruitment Dynamix is seeking an experienced Call Centre Supervisor to manage and direct sales call centre agents in achieving their required daily duties.About the Role: As a key member of our recruitment team, you will be responsible for monitoring all calls to ensure that due procedures and quality standards are strictly adhered to.Main...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    We are looking for an experienced Inbound Call Centre Agent to join our team at Isilumko Staffing (JHB) in Sandton on a 3-month contract.The successful candidate will possess:A strong background in customer service and communicationNo less than 2 years of experience within banking / financial services customer care / inbound call centreA BCOM degree in...


  • Johannesburg, Gauteng, South Africa Buffalo International Logistics Full time

    Job SummaryThe Logistics Operations Director is responsible for the overall management of the Distribution Centre, ensuring efficient and effective daily operations. This role involves overseeing inventory, logistics, safety, and quality control, as well as driving performance metrics and meeting key performance indicators (KPIs). Key ResponsibilitiesOversee...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Isilumko Staffing (JHB) is seeking a talented Multilingual Call Centre Representative to join their team in Johannesburg on a permanent basis. The ideal candidate will have a strong track record of providing exceptional customer service and a passion for working in a dynamic, fast-paced environment.The successful candidate will be responsible for engaging...


  • Johannesburg, Gauteng, South Africa Buffalo International Logistics Full time

    Job Title: Logistics Operations Director at Buffalo International LogisticsAs a Logistics Operations Director at Buffalo International Logistics, you will be responsible for the overall management of our distribution center, ensuring efficient and effective daily operations, staff management, and customer satisfaction. Your role will involve overseeing...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Overview: We are looking for an experienced Sales Team Lead to join our call centre team at Recruitment Dynamix. This is a great opportunity to work with a dynamic team and make a real impact on our business.About You: To be successful in this role, you will need to have a proven track record of leadership and management experience, as well as excellent...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    About the RoleWe are seeking a skilled and experienced Call Centre Team Member to join our dynamic team at Recruitment Dynamix. In this role, you will be responsible for providing excellent customer service, handling high call volumes, and resolving customer complaints in a professional and patient manner.Key Responsibilities:Customer Service: Handle...


  • Johannesburg, Gauteng, South Africa The Legends Agency Full time

    At The Legends Agency, we are seeking a highly skilled Warehouse Operations Director to oversee the day-to-day activities of our distribution centre in Johannesburg.We offer a competitive salary of R25 000 per month, with opportunities for growth and professional development in a dynamic and fast-paced environment.About the RoleThe successful candidate will...


  • Johannesburg, Gauteng, South Africa Ubuntu We Sizwe Two Four Seven Pty Ltd Full time

    Job DescriptionWe are looking for a highly motivated and results-driven Sales Development Representative to join our team. As a key member of our sales team, you will be responsible for converting leads into sales and delivering exceptional customer service.Key responsibilities include:Converting supplied leads of already interested clients into a...


  • Johannesburg, Gauteng, South Africa The Legends Agency Full time

    About the RoleWe are seeking a highly skilled and experienced Logistics Operations Director to lead our Distribution Centre in Johannesburg, Gauteng. The ideal candidate will have a proven track record of managing warehouse operations and logistics in a fast-paced distribution environment.Key ResponsibilitiesOversee daily operations of the Distribution...


  • Johannesburg, Gauteng, South Africa HR Genie Full time

    Job Title: Director of OperationsAbout Us:We are the HR Genie, a dynamic organization based in Zambia. Our company is seeking an exceptional leader to fill the role of Director of Operations.Key Responsibilities:

  • Operations Director

    3 weeks ago


    Johannesburg, Gauteng, South Africa TalentCru Full time

    About the RoleTalentCru is seeking an experienced Operations Director to lead our Gauteng operations and drive business growth.This senior management role involves strategic leadership, people management, and operational excellence. As an Operations Director, you will be responsible for developing and executing a business plan aligned with our overall...

  • Operations Director

    3 weeks ago


    Johannesburg, Gauteng, South Africa The Recruitment Council Full time

    Job Title: Operations DirectorWe are seeking an experienced Operations Director to join our team at The Recruitment Council. As an Operations Director, you will oversee office IT systems, coordinate with IT support to resolve technical issues, and ensure software and systems are up-to-date and functioning efficiently.The ideal candidate will have experience...

  • Call Centre Team Lead

    3 weeks ago


    Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Overview:">The Recruiters is seeking a skilled Call Centre Team Lead to manage our customer service team. As a key member of our team, you will be responsible for leading a team of customer care consultants to provide exceptional service to our customers.">Key Responsibilities:">">Supervise and motivate a team of Customer Care Consultants to achieve...


  • Johannesburg, Gauteng, South Africa Profession Hub Full time

    Job DescriptionThe Assistant to the Operations Director role at Professsion Hub is a key position that supports the overall strategy and direction of the organization. The successful candidate will be responsible for overseeing day-to-day operational activities, managing workflow within departments, and ensuring seamless communication across business...