Senior Banking Call Centre Representative
7 days ago
Isilumko Staffing, a reputable recruitment agency in Johannesburg, is seeking an experienced customer service professional for a 3-month contract with one of the top banks in South Africa.
The successful candidate will be responsible for attending to customer credit card queries, resolving issues in a timely manner, overcoming client objections, and working towards meeting sales targets.
We are looking for an individual with at least 2 years of experience in banking or financial services customer care, preferably with a degree in BCOM - Banking, Finance, Accounting, Auditing, Investments, or Economics. A clear credit record and criminal record are essential requirements.
The ideal candidate should possess excellent communication and negotiation skills, as well as the ability to work rotation shifts, including Saturdays and public holidays. In addition to a basic salary, our client offers incentive pay.
Average salary range for this position in Sandton is R35,000 - R50,000 per month, depending on experience and qualifications.
Key Responsibilities:
- Attend to customer credit card queries
- Resolve queries in a timeous manner
- Overcome client objections
- Work towards reaching target
Requirements:
- Matric certificate
- No less than 2 years' experience within banking / financial services customer care / inbound call centre
- BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics
- Clear credit record
- Clear criminal record
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