Customer Experience Agent

At iSON Xperiences, we are seeking a highly skilled Customer Experience Lead to join our team. This is an excellent opportunity for a talented professional to lead and manage a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES 200,000 - 300,000 per month, depending on...

About iSON XperiencesiSON Xperiences is a leading provider of customer experience solutions. We are seeking an experienced Senior Customer Experience Lead to join our team.Job SummaryThe Senior Customer Experience Lead will be responsible for leading and managing a team of customer service agents. The successful candidate will have a proven track record of...

About the Role:iSON Xperiences invites applications for a Customer Service Team Coach to lead our inbound voice customer service team. As a Team Coach, you will be responsible for managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.The successful candidate will have previous team leadership...

Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...

iSON Xperiences is seeking an experienced Customer Acquisition Lead to join our Saves/New Acquisition team. As a key member of our leadership team, you will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.Key Responsibilities:Lead and manage a team of Saves/New...

About the RoleiSON Xperiences is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our Contact Centre, you will be responsible for leading a team of customer service professionals, driving quality improvements, and delivering exceptional customer experiences.Key Responsibilities:Lead and manage a team of customer...

Job Title: Customer Service Leadership Role Estimated Salary: R 320,000 - R 420,000 per annumJob Overview:iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.We are seeking an experienced leader to join our Saves/New Acquisition team and drive customer retention and acquisition growth.The successful candidate will...

Job Title: Team Lead - Customer Retention Specialist Company Overview:iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.We are seeking an experienced Team Lead to oversee our Saves/New Acquisition team and drive customer retention and acquisition growth.The successful candidate will be responsible for leading a...

About the RoleWe are seeking a highly skilled and experienced Strategic Customer Experience Manager to join our team at FirstRand Bank Limited.The successful candidate will be responsible for developing and leading customer experience frameworks that deliver high-quality service to all customers and meet business targets.Key ResponsibilitiesDeliver internal...

About the JobWe are seeking a talented and driven individual to fill the role of Outbound Sales Agent in our Randburg office. The successful candidate will have experience in funeral cover sales or a related field and be able to meet sales targets.Key Responsibilities:Selling Vodacom Funeral products to potential customersMeeting sales targets while...

iSON Xperiences is seeking a highly skilled and results-driven Contact Centre Agent - Upsell and Cross-Sell to join our team. The successful candidate will be responsible for effectively converting data leads into successful sales, focusing on upselling and cross-selling of relevant products.About the Role:The Contact Centre Agent - Upsell and Cross-Sell...

Job SummaryJoin us as an Outbound Sales Agent in Randburg, where you will be responsible for meeting and exceeding sales targets through telephonic selling of Vodacom Funeral Cover.Main Responsibilities:Conduct outbound calls to sell Vodacom Funeral productsClose deals with potential customersIdentify and deal with customer objectionsMeet sales targets while...

Job Title: Vodacom Funeral Sales AgentThis is an exciting opportunity to join iSON Xperiences as a Vodacom Funeral Sales Agent. As a sales professional, you will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling. Your primary focus will be on actively selling Vodacom Funeral Cover within a pressurized...

About UsiSON Xperiences is a leading organization in the field of digital transformation and experience management.Job Title: M-KOPA Contact Centre AgentWe are seeking a highly skilled and experienced individual to join our team as a M-KOPA Contact Centre Agent. As a key member of our customer service team, you will be responsible for providing exceptional...

Job SummaryWe are seeking a highly experienced and skilled Senior Sales Manager - Customer Experience to join our team at Dante Personnel in Midrand. This is an exciting opportunity for a motivated professional with a strong background in sales, customer service, and team management to lead our sales team and drive customer satisfaction.About the RoleAs a...

iSON Xperiences is a dynamic and innovative company that provides exceptional customer experiences through its cutting-edge technology solutions.We are seeking a highly skilled and motivated Customer Service Professional to join our team in Randburg. As a Contact Centre Agent, you will be the face of our company, providing top-notch customer service and...

Job OpportunityWe are looking for a skilled and results-driven individual to join our team as an Insurance Outbound Sales Agent. As a key member of our sales team, you will be responsible for selling Vodacom Device insurance products over the phone, focusing on meeting and exceeding monthly sales targets.Main Responsibilities:Selling insurance products via...

Main Objective:The Customer Service Agent: Saves role involves managing challenging inbound and outbound calls related to cancellations. The primary objective of this position is to retain existing clients, resolve their concerns, and ensure they continue to do business with our company.Key Responsibilities:* Answering inbound calls timeously.* Be...

About the RoleWe are seeking a skilled Senior Quality Assurance Specialist to join our team at iSON Xperiences. This is an exciting opportunity for a results-driven professional to make a meaningful impact on our customer experience.

Job Summary:iSON Xperiences seeks a skilled Inbound Voice Team Manager to lead our customer service team. The successful candidate will have previous team leadership experience in a contact centre environment, excellent communication skills, and a strong track record of meeting targets and achieving premium customer service.This role involves managing a team...