Inbound Voice Team Manager

About the RoleThe ideal candidate will lead an inbound voice/messaging customer services team, ensuring quality of service delivery in conjunction with Altron People Solutions' customer goals and objectives.Main ResponsibilitiesLead a team of 20+ agents and manage their performance through daily, weekly, and monthly coaching sessions.Maintain attendance and...

About the Role:iSON Xperiences invites applications for a Customer Service Team Coach to lead our inbound voice customer service team. As a Team Coach, you will be responsible for managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.The successful candidate will have previous team leadership...

Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...

Job Description:The role of the Contact Centre Team Leader at iSON Xperiences is to oversee an inbound voice customer service team, ensuring quality service delivery aligned with Altron People Solutions' objectives. This position involves managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.Main...

iSON Xperiences seeks an experienced and dynamic Team Coach to lead our inbound voice/messaging customer services team in Randburg. The ideal candidate will have a strong track record in leading teams, coaching, and developing agents to deliver exceptional customer experiences.As a Team Coach, you will be responsible for:Leading and managing a team of up to...

iSON Xperiences is seeking a skilled Operations Manager to lead our inbound voice/messaging/email customer services team. This role is ideal for individuals with experience in contact center management and a passion for delivering exceptional customer experiences.Main Responsibilities:Lead and manage a team of up to 18 agents, providing coaching and...

About the RoleThis is an exciting opportunity to join iSON Xperiences as a Senior Contact Centre Leader. The successful candidate will be responsible for leading a team of customer service agents, ensuring high-quality service delivery, and achieving business objectives.Job DescriptionThe Team Coach will lead an inbound voice/messaging customer services...

Job Title: Team ManagerWe are seeking a seasoned Team Manager to lead our Saves/New Acquisition team at iSON Xperiences. The successful candidate will drive customer retention and acquisition growth, oversee a team of agents, and ensure exceptional customer service.About the Role:Lead and manage a team of Saves/New Acquisition agents to achieve sales and...

Salary Range: R150,000 - R180,000 per annumJob Description:This role involves managing inbound and outbound calls related to cancellations with the primary objective of retaining existing clients.Answering inbound calls in a timely manner.Providing professional and polite service at all times.Listening attentively to customer queries.Responding accurately to...

Main Objective:The Customer Service Agent: Saves role involves managing challenging inbound and outbound calls related to cancellations. The primary objective of this position is to retain existing clients, resolve their concerns, and ensure they continue to do business with our company.Key Responsibilities:* Answering inbound calls timeously.* Be...

About UsiSON Xperiences is a leading organization in the field of digital transformation and experience management.Job Title: M-KOPA Contact Centre AgentWe are seeking a highly skilled and experienced individual to join our team as a M-KOPA Contact Centre Agent. As a key member of our customer service team, you will be responsible for providing exceptional...

Salary: Approximately R160,000 per year based on location and experienceAbout the Role:This Customer Service Agent position requires excellent communication and problem-solving skills to manage challenging inbound and outbound calls.Key responsibilities include answering calls timeously, responding professionally, and resolving customer...

Job SummaryWe are seeking a seasoned Communications Specialist to lead our public relations efforts and create compelling written content. As a key member of our team, you will play a pivotal role in shaping our brand's Public Relations strategy and writing engaging content that resonates with our target audience.About Capital RecruitCAPITAL RECRUIT is a...

iSON Xperiences is looking for a highly skilled Sales Team Manager to join our Outbound Sales team. As a manager, you will be responsible for overseeing the day-to-day activities of the team, driving sales growth, and ensuring compliance with company standards.Key Responsibilities:Manage and motivate a team of 15 sales agentsDevelop and implement sales plans...

Job DescriptionThis is a challenging role that requires strong leadership and communication skills. As a Team Coach, you will be responsible for leading a team of agents and ensuring they deliver high-quality customer service.ResponsibilitiesLeading and managing a team of 20+ agents.Developing agents through coaching and mentoring.Managing attendance and...

About the Role">">We are seeking a highly motivated and results-driven Client Retention Specialist to join our team in Randburg. The successful candidate will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of retaining existing clients and ensuring they continue to do business with our...

Job Description:iSON Xperiences is a leading provider of innovative solutions and services. We are seeking a highly skilled and experienced Vodacom Device Insurance Specialist to join our team. The successful candidate will be responsible for selling Vodacom Device insurance products and meeting and exceeding monthly sales targets through inbound and...

Vodacom Device Insurance Specialist:iSON Xperiences is a leading provider of innovative solutions and services. We are seeking a highly skilled and experienced Vodacom Device Insurance Specialist to join our team. The successful candidate will be responsible for selling Vodacom Device insurance products and meeting and exceeding monthly sales targets through...

About the RoleAt iSON Xperiences, we are seeking a skilled Customer Retention Specialist to join our team in Randburg. As a key member of our customer service department, you will play a critical role in retaining existing clients and ensuring they continue to do business with us.Job DescriptionThe primary objective of this position is to manage challenging...

Job Title: Saves/New Acquisition Team Manager Salary: R 300,000 - R 400,000 per annumJob Summary:We are seeking an experienced Team Manager to lead our Saves/New Acquisition team at iSON Xperiences.The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer...