Vodacom Customer Retention Specialist

6 days ago


Randburg, Gauteng, South Africa iSON Xperiences Full time
Main Objective:

The Customer Service Agent: Saves role involves managing challenging inbound and outbound calls related to cancellations. The primary objective of this position is to retain existing clients, resolve their concerns, and ensure they continue to do business with our company.

Key Responsibilities:

* Answering inbound calls timeously.
* Be professional and polite at all times.
* Listening attentively to customer queries.
* Responding to customer queries accurately.
* Ensure that quality standards are met.
* Familiarize oneself with products and procedures.
* Retain existing customers who want to cancel their current contracts.
* Achieve churn and up/cross selling targets.
* Communication to customers telephonically and via email.
* Attending to general administration.
* Conduct customer needs analysis.
* Achieve quality targets.
* Overcome customer objections.
* Adhering to service level agreements.

Requirements:

* Target Driven
* Team Player
* Goal orientated
* Self-motivated
* Ability to perform under pressure
* Adapt to change
* Persuasiveness
* Resilience/Tenacity
* Sound Time Management
* Self-managed
* Attention to detail
* Ability to learn quickly and apply knowledge
* Speak English fluently.

  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom SavesAbout the Role:We are seeking a highly skilled and motivated Customer Retention Specialist to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations.Key Responsibilities:Answering inbound calls in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom SavesJob Summary:We are seeking a highly motivated and results-driven Customer Retention Specialist to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of retaining existing clients...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom New AcquisitionJob Summary:We are seeking a skilled Acquisition agent to drive customer growth and identify new business opportunities at Vodacom. The successful candidate will be responsible for building relationships with potential customers, understanding their needs, and promoting Vodacom's products and services.Key...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom New AcquisitionJob Summary:We are seeking an experienced professional to drive customer acquisition growth and identify new business opportunities at Vodacom. The successful candidate will be responsible for building relationships with potential customers, understanding their needs, and promoting Vodacom's products and services.Key...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom New AcquisitionJob Summary:We are seeking an experienced Acquisition agent to drive customer acquisition growth, identify new business opportunities, and build relationships with potential customers at Vodacom.Key Responsibilities:Identify and pursue new sales opportunities to meet or exceed monthly sales targets.Build and maintain...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the RoleWe are seeking a highly motivated and results-driven Vodacom Sales Representative to join our team at iSON Xperiences. As a key member of our sales team, you will be responsible for converting data leads into successful sales, focusing on upselling and cross-selling of Vodacom's products and services.Key ResponsibilitiesOutbound Sales: Make...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Funeral Sales OpportunityWe are seeking a highly motivated and results-driven individual to join our team as a Vodacom Funeral Sales Representative. As a key member of our sales team, you will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling of Vodacom Funeral Cover.Key Responsibilities:Conduct...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Funeral Cover Sales OpportunityAs a Vodacom Funeral Cover Sales Representative, you will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling. You will be required to actively sell Vodacom Funeral Cover within a pressurized environment.Key Responsibilities:Conduct outbound calls and selling Vodacom...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Summary:iSON Xperiences is seeking a highly motivated and results-driven Vodacom Funeral Sales Representative to join our team. As a key member of our sales team, you will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling and actively selling Vodacom Funeral Cover within a pressurized environment.Key...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom Sales RepresentativeJob Summary:As a Vodacom Sales Representative, you will be responsible for converting data leads into successful sales campaigns, focusing on upselling and cross-selling of Vodacom products. You will deliver a consistent standard of service, ensure compliance, and troubleshoot any issues related to the service...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Funeral Cover Sales OpportunityWe are seeking a highly motivated and results-driven individual to join our team as a Vodacom Funeral Cover Sales Agent. As a key member of our sales team, you will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling.Key Responsibilities:Conduct outbound calls to sell...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Device Insurance Sales OpportunityWe are seeking a dynamic and results-driven individual to join our team as a Vodacom Device Insurance Sales Representative. As a key member of our sales team, you will be responsible for meeting and exceeding monthly sales targets through inbound and outbound telephonic sales.Key Responsibilities:Conduct outbound...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Device Insurance Sales OpportunityWe are seeking a dynamic and results-driven individual to join our team as a Vodacom Device Insurance Sales Representative. As a key member of our sales team, you will be responsible for meeting and exceeding monthly sales targets through inbound and outbound telephonic sales.Key Responsibilities:Conduct outbound...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Summary:We are seeking a highly motivated and results-driven Outbound Sales Agent to join our team at iSON Xperiences. As a Vodacom Device Insurance Sales Representative, you will be responsible for selling Vodacom Device insurance products to customers through outbound telephonic sales.Key Responsibilities:Conduct outbound calls to sell Vodacom Device...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Postpaid Call Centre ConsultantAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Postpaid Call Centre Consultant to join our team.Job Summary:The Vodacom Postpaid Call Centre Consultant will be responsible for providing exceptional customer service to Vodacom postpaid customers, resolving their queries and concerns in a...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Funeral Sales OpportunityWe are seeking a highly motivated and results-driven Sales Agent to join our team at iSON Xperiences. As a Sales Agent, you will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling of Vodacom Funeral Cover.Key Responsibilities:Conduct outbound calls to sell Vodacom Funeral...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Funeral Sales RoleWe are seeking a highly motivated and results-driven Sales Agent to join our team at iSON Xperiences. As a Sales Agent, you will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling of Vodacom Funeral Cover.Key Responsibilities:Conduct outbound calls to sell Vodacom Funeral products and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Sales Representative Job DescriptionWe are seeking a highly motivated and results-driven Vodacom Sales Representative to join our team at iSON Xperiences. As a Vodacom Sales Representative, you will be responsible for effectively converting data leads to successful sales per campaign, focusing on upselling and cross-selling of the requisite products...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the RoleThe Customer Service Agent: Saves role at iSON Xperiences involves managing challenging inbound and outbound calls related to cancellations. The primary objective of this position is to retain existing clients, resolve their concerns, and ensure they continue to do business with our company.Key ResponsibilitiesAnswering inbound calls in a...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Postpaid Call Centre ConsultantAt iSON Xperiences, we are seeking a highly skilled and customer-focused individual to join our team as a Vodacom Postpaid Call Centre Consultant. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their queries are resolved efficiently and...