Contact Centre Agent

Job Description:The role of the Contact Centre Team Leader at iSON Xperiences is to oversee an inbound voice customer service team, ensuring quality service delivery aligned with Altron People Solutions' objectives. This position involves managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.Main...

About the RoleThis is an exciting opportunity to join iSON Xperiences as a Senior Contact Centre Leader. The successful candidate will be responsible for leading a team of customer service agents, ensuring high-quality service delivery, and achieving business objectives.Job DescriptionThe Team Coach will lead an inbound voice/messaging customer services...

Job DescriptionThe Contact Centre Team Lead role at iSON Xperiences is a challenging and rewarding opportunity for an experienced professional to lead a team of customer service representatives. The successful candidate will have a proven track record in managing high-performing teams, driving quality improvements, and achieving exceptional customer...

We are seeking a talented Sales Director to lead our Contact Centre sales team at iSON Xperiences. As a director, you will be responsible for driving sales revenue, managing a team of 15 agents, and developing strategic plans to achieve business growth.Main Responsibilities:Develop and execute sales strategies to drive revenue growthLead and manage a team of...

About the RoleThe ideal candidate will lead an inbound voice/messaging customer services team, ensuring quality of service delivery in conjunction with Altron People Solutions' customer goals and objectives.Main ResponsibilitiesLead a team of 20+ agents and manage their performance through daily, weekly, and monthly coaching sessions.Maintain attendance and...

iSON Xperiences is a leading provider of customer experience solutions, and we are seeking a highly skilled Contact Centre Manager to join our team. In this role, you will be responsible for leading and managing a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES...

Job Title: Contact Centre ProfessionalAt iSON Xperiences, we are seeking a highly skilled Contact Centre Professional to join our team. As a Contact Centre Professional, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Communicate with customers professionally and...

About the JobWe are seeking an experienced Team Coach to join our SASSA team in Randburg. The successful candidate will be responsible for leading a team of contact centre agents and ensuring they meet key performance indicators.Key ResponsibilitiesCoaching and developing agents through continuous one-on-one sessions.Managing attendance and leave...

iSON Xperiences seeks an experienced and dynamic Team Coach to lead our inbound voice/messaging customer services team in Randburg. The ideal candidate will have a strong track record in leading teams, coaching, and developing agents to deliver exceptional customer experiences.As a Team Coach, you will be responsible for:Leading and managing a team of up to...

Job DescriptionThis is a challenging role that requires strong leadership and communication skills. As a Team Coach, you will be responsible for leading a team of agents and ensuring they deliver high-quality customer service.ResponsibilitiesLeading and managing a team of 20+ agents.Developing agents through coaching and mentoring.Managing attendance and...

Job Summary:iSON Xperiences seeks a skilled Inbound Voice Team Manager to lead our customer service team. The successful candidate will have previous team leadership experience in a contact centre environment, excellent communication skills, and a strong track record of meeting targets and achieving premium customer service.This role involves managing a team...

Contact Centre Team Coach Role. This leadership position is part of iSON Xperiences' customer service team, responsible for guiding and developing a team of customer service representatives. The ideal candidate will be a seasoned leader with a strong background in customer service and team management. Main Responsibilities include: Leading a team of...

About the Role:iSON Xperiences invites applications for a Customer Service Team Coach to lead our inbound voice customer service team. As a Team Coach, you will be responsible for managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.The successful candidate will have previous team leadership...

About UsiSON Xperiences is a leading organization in the field of digital transformation and experience management.Job Title: M-KOPA Contact Centre AgentWe are seeking a highly skilled and experienced individual to join our team as a M-KOPA Contact Centre Agent. As a key member of our customer service team, you will be responsible for providing exceptional...

At iSON Xperiences, we are seeking a highly skilled Customer Experience Lead to join our team. This is an excellent opportunity for a talented professional to lead and manage a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES 200,000 - 300,000 per month, depending on...

Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...

About the RoleAt iSON Xperiences, we are seeking an experienced and motivated Outbound Sales Team Leader to join our team. As a Team Leader, you will play a critical role in leading, supervising, coaching, and mentoring high-paced outbound Contact Centre Agents.The ideal candidate will have a strong background in sales and leadership, with a minimum of 3...

Vodacom Add-On Lines Conversion Expert Job Summary:We are seeking an experienced and skilled Vodacom Add-On Lines Conversion Expert to join our Contact Centre team. The successful candidate will be responsible for converting data leads into successful sales, focusing on upselling and cross-selling of relevant products.About the Role:The Vodacom Add-On Lines...

Job Title: Vodacom Sales SpecialistAbout the Role:We are seeking a highly motivated and results-driven Vodacom Sales Specialist to join our team. The successful candidate will be responsible for effectively converting data leads into successful sales, focusing on upselling and cross-selling of relevant products.Key Responsibilities:Outbound Sales:Making...

iSON Xperiences is a dynamic and innovative company that provides exceptional customer experiences through its cutting-edge technology solutions.We are seeking a highly skilled and motivated Customer Service Professional to join our team in Randburg. As a Contact Centre Agent, you will be the face of our company, providing top-notch customer service and...