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Complaint Resolution Strategist

1 week ago

Cape Town, Western Cape, South Africa Lead Generation Group Full time
About the Role

We are looking for a skilled Complaint Resolution Strategist to join our team at Lead Generation Group.

In this role, you will play a key part in ensuring customer satisfaction and resolving issues efficiently.

Main Responsibilities:

  • Provide constructive feedback, coaching, and advice to the wider team on best practices for complaint prevention and resolution.
  • Work closely with the Lead Generation Team to identify opportunities for growth and improvement.

The successful candidate will have excellent communication and interpersonal skills, with the ability to provide feedback and coaching to team members.

This role is ideal for a motivated and experienced professional looking for a new challenge.