Service Desk Consultant: Support Services

2 weeks ago


Sovenga, South Africa University of Limpopo Full time

Service Desk Consultant: User Support Services

**Requirements**:

- Matric and a two (2) year Diploma in Information Technology or a National

Certificate in IT with relevant extensive experience in desktop support
environment.
- Two (2) years’ experience in an IT environment supporting more than 300

users.
- Knowledge of customer service principles and practices.
- Ability to communicate effectively - verbally and in writing.
- Well-developed Interpersonal, organizational and planning skills.
- Good proficiency and navigation skills around a PC including the internet.
- Good telephone manners with a clear speaking voice.
- An MCITP certificate will be a strong recommendation.
- ITIL Foundation certification will be an added advantage.
- Ability to build rapport with the customer.
- Ability to work well in a team.
- A valid driver’s License.

**Primary Responsibilities**:

- Performs basic problem solving and assistance on various software

community.
- Research required information using available resources, including the internet.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Identify and escalate priority issues accordingly.
- Follow up customer incidents where necessary.
- Document all Service Records information according to standard operating

procedures.
- Provide Service Record reports when required.

***

**CLOSING DATE: 27 OCTOBER 2023**

contact numbers of three (3) referees, certified copies of all qualifications including

Matric/ Grade 12 Certificate, academic transcripts and a South African ID/ Passport
- Telephonic enquiries regarding conditions of service: Mr T.G Morokolo (015)268-4794 _
- It is the applicant’s responsibility to have foreign obtained qualifications evaluated by _
- the South African Qualifications Authority. Please note that failure to submit the _
- The University of Limpopo is an Equal Opportunity Employer. All appointments will be _
- made in accordance with the University’s Employment Equity Policy._**_ SERVICE DESK _**

**_CONSULTANT: USER SUPPORT SERVICES _**_Preference will be given to Male _
- (Africans, Indians, and Coloureds) Female (Indians, Coloureds and Whites) _
- not been contacted within 30 days of the closing date must consider their applicants _
- as unsuccessful. _

**_The University reserve the right not to make appointment._



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