1st Line Helpdesk Support

About Our Client: Our client is a UK-based MSP providing IT, VoIP, and connectivity services. Job Description: An opportunity has arisen to join our growing technical team as a 1st / 2nd Line Technical Support Engineer. This is an excellent opportunity to work with an experienced UK-based team, providing technical support to our business and residential...

**Cape Town, Western Cape**: Does helping leading organisations achieve world-class performance sound exciting? Well keep reading, because Competitive Capabilities International (CCi) has a fantastic opportunity for a **First Line IT Support Engineer** with 2 - 4 years IT support experience to join our IT team. **About Competitive Capabilities International...

**About us** We are professional, agile and innovative. - This role will be remote initially and hybrid at a later date._ **Responsibilities**: Providing 1st Line support to a large client base (SME). Being able to act as a skilled first point of contact is key. An MSP background is preferred. For this role it is vital that English language skills, both...

**Junior Helpdesk Support** **Junior Helpdesk Support** Region: Mowbray, Cape Town To start: As soon as possible At Masthead (Pty) Ltd, our passion is keeping businesses in business. As a national supplier of compliance and practice management services to independent financial advisors and other licensed financial service providers (FSPs), we know this can...

Job title : Technical Support & Hardware Consultant - iStore V&A Waterfront Cape TownJob Location : Western Cape, Cape TownDeadline : March 11, 2025Quick Recommended LinksJobs by Location Job by industries Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You...

**Responsibilities**: Helpdesk triage - Answer incoming Helpdesk calls from clients and triage or log tickets - Assign incoming Helpdesk tickets to the most appropriate engineer - Be able to identify different kinds of desktop reliably and server Helpdesk requests - Monitor and actively manage SLA's Procurement of licensing and hardware - Use online systems...

**Job Overview** Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to endpoints. Deliver all assigned project tasks within the agreed...

**Job Information**: Job Opening ID ZR_1258_JOB Hours of work Full-time Industry IT Services Location Type In Office Salary R8 000 - R12 000 Remuneration Term Per Month Province Western Cape City Cape Town Country South Africa - **Responsibilities**: Helpdesk triage - Answer incoming Helpdesk calls from clients and triage or log tickets - Assign...

Our client an International IT Managed Services Company in Cape Town, is looking for exceptional Microsoft 1st and 2nd Line Support Engineers. **Main Responsibilities**: - Fully understand what their service has been engaged to deliver in line with ITIL Framework. - Develop and maintain rapport with end users by displaying a detailed understanding of their...

**ENVIRONMENT**: **DUTIES**: - Effectively manage ticket life cycle in the resolution of client issues. - Manage and monitor ticket queue ensuring adherence to SLA’s and timely response to clients. - Ensure that customers are updated regularly on the status of their issues. - Effectively work with members of your team for assistance and escalations. -...

As a member of our team, you'll have the opportunity to work with variety of technologies and provide exceptional service to our customers. The role will be office /hybrid based with most calls being taken via phone and email, using remote support tools to provide First Contact Fixes and escalating higher level tickets to the UK and Spain-based Support...

You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes Good client liaison skills - experience working with clients face to face and on the telephone Neat, presentable and organised - in appearance and within the work environment Attention to detail Ability to work...

6 MONTH CONTRACT In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems...

You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes: Good client liaison skills - experience working with clients face to face and telephonically. Neat, presentable and organised - in appearance and within the work environment. Attention to detail. Ability to work...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

**Main Responsibilities**: - Fully understand the service KOCHO has been engaged to deliver in line with ITIL Framework. - Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. - Provide a single point of contact for end users support using all contact mediums. - Develop and maintain...

**Job description** In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems...

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. The iStore Technical Support Technicians are a...

Requirements:25 years of experience in a helpdesk environment (software troubleshooting).Strong communication skills (verbal & written).Excellent problem-solving and attention to detail.Experience in customer service or tech support is preferred.Familiarity with helpdesk software and remote troubleshooting tools is a plus.Ability to work independently and...

Requirements:25 years of experience in a helpdesk environment (software troubleshooting).Strong communication skills (verbal & written).Excellent problem-solving and attention to detail.Experience in customer service or tech support is preferred.Familiarity with helpdesk software and remote troubleshooting tools is a plus.Ability to work independently and...