First Line IT Support

**About us** We are professional, agile and innovative. - This role will be remote initially and hybrid at a later date._ **Responsibilities**: Providing 1st Line support to a large client base (SME). Being able to act as a skilled first point of contact is key. An MSP background is preferred. For this role it is vital that English language skills, both...

**Job Information** - Location- Supply Chain Jobs in Cape Town- Salary- R350k - R300k- Job Type- Permanent- Education- Diploma- Experience- 3-5 years' experience- Reference- WS03022020GR- - logistics.jobs(at)staffingprojects.co.za- Fax- 0867247757Stop, if you are a First Line Manager this is a fantastic opportunity to be a part of a very successful supply...

First Line Support Engineer - RemoteWhat's this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...

Opportunity OverviewMukuru is a dynamic technology company that offers exciting opportunities for growth and development. We are seeking a talented First Line Application Resolution Specialist to join our team and contribute to our mission of delivering exceptional service and solutions.This role involves monitoring system health, resolving technical...

Job Description:">This role involves providing proactive technical support and troubleshooting for the end customers of our Managed Service Provider (MSP) partners. Using analytical skills to efficiently resolve issues within a fast-paced environment, you will work with your team to deliver market-leading technical support.">The ideal candidate will have...

support area, managing by priority and determined by business impact, providing regular end user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user. **Requirements**: **Day to Day Duties** As an employee of CC, it is a requirement to...

**Junior First Line Request Analyst**: **Location**: South Africa - Cape Town, ZA - Cape Town, ZA - D'Aria 24/7Previous, ZA - D’Aria | **Job-ID**: 178741 | **Contract type**: Standard | **Business Unit**: IT Service Delivery/Managed Services **Essential Qualifications**: - Demonstrable LAN Admin experience in similar environment - Matric Education - Good...

**QUALIFICATIONS & REQUIREMENTS** - IT Diploma / IT certificate (A+, N+, MCSE, MCSA or equivalent) - Microsoft 365 certified - Minimum of 3 years experience within a similar role - Experience with **VMware & Veeam** would be advantageous - Working knowledge of **Paltrack, Mimecast, Qlikview, JarrisonTime, Virdi Biometric readers** and **UNIS** would be...

As a member of our team, you'll have the opportunity to work with variety of technologies and provide exceptional service to our customers. The role will be office /hybrid based with most calls being taken via phone and email, using remote support tools to provide First Contact Fixes and escalating higher level tickets to the UK and Spain-based Support...

Qualifications and Experience - Matric/ Grade 12 Certificate - CompTIA: A+ -; CompTIA: N+ - Microsoft: MD-100 - Windows 10 - Microsoft: MD-101 - Managing Modern Desktops - Mimecast: Level 1 Warrior - Communication Course - ITIL: Foundation - certification preferred - Microsoft: AZ-900 - Azure Fundamentals preferred - Microsoft: MS-900 - 365 Fundamentals...

Key purpose of the role This role is to address all day-to-day IT-related issues and manage IT support by 3rd party service providers. Key outputs/accountability Provide 2nd line technical support queries professionally and efficiently, maintaining a high degree of employee service. Assist with 1st line technical support queries for when the work load when...

**Company Description** Artibeus IT is an end-to-end IT solutions implementer with over 10 years of experience in working with small to medium size companies right up to large corporate and educational client sites. We have an exciting and fast paced work environment with great opportunities to grow as well as a strong and supportive IT support and solutions...

Duties & ResponsibilitiesENVIRONMENT:Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is known for its utilization of cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Line Support Engineer to play a pivotal role in aiding their customers with their...

**Requirements**: - Matric/ Grade 12 Certificate - Must have own transport in order to go to clients - Strong analytical, innovative & problem-solving skills. - CompTIA: A+; CompTIA: N+ - Microsoft: MD-100 - Windows 10 - Microsoft: MD-101 - Managing Modern Desktops - Mimecast: Level 1 Warrior - Communication Course - ITIL: Foundation - certification...

**Social First Video Editor** **Data-driven, human-inspired content.** **Location**:Cape Town, South Africa. **Who & What are we?** We’re a data-driven, human inspired strategic content marketing agency built for business and scaling internationally. Working with brands around the globe delivering scalable and measurable content and campaigns with...

**Purpose of the Job**: The main purpose of this position is to coordinate the exports between various supply Line Segments. This includes the tracking and tracing of shipments and idenifying cost saving initiatives in the different segments. I **Job Objectives**: The coordination of exports between the various supply line segments. Providing the relevant...

ResponsibilitiesProvide first-line technical support for hardware, software, and application-related issues.Assist users with account access, password resets, and basic troubleshooting tasks.Document troubleshooting steps and solutions in the ticketing system.Escalate unresolved or complex issues to Tier 2 / 3 support teams, providing detailed documentation...

About the Opportunity:We are seeking a highly motivated and experienced individual to fill the role of Head of Customer Support at Initiate International. As a key member of our leadership team, you will play a crucial role in shaping and scaling our customer support function, driving operational excellence, and delivering exceptional player...

3rd Line Engineer – Escalations@Uptime currently have an opening for an experienced 3rd Line support engineer to join our growing team of Tech Engineers. The role involves working with a US-based MSP and requires strong experience as an escalation point.About The JobThis role is US Eastern time - 3pm / 4pm start (SAST). A broad range of skills will be...

Provide 24 x 7 first-line standby/support for production environments Create temporary fixes within systems to achieve Service Level Agreement Provide technical advice and consultation to business Implement cost-saving / optimisation initiatives. Participate in the systems handover process (OSSP) Participatein software and hardware upgrades. Manage...