Helpdesk Agent

A company in Pretoria is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related...

A company in Stellenbosch is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related...

A company in Port Elizabeth is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related...

A company in Potchefstroom is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related...

A company in Stellenbosch is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 2 Helpdesk Agents provide first and second line and core advanced customer support. This includes escalations from Tier 1 Agents, advanced troubleshooting, and acting as shift team captain as...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 1 Helpdesk Agents provide friendly and efficient first-contact support to customers through troubleshooting and timely first-call resolution. The career path for Tier 1 Helpdesk Agents within...

A fantastic opportunity for a Level 1 Help Desk Support Agent to join an international travel company based in TechnoPark, Stellenbosch helpdesk|it The Systems Team is the gateway between clients and the development department, coordinating bug fixes, system releases and ensuring that the travel systems and integrations are running...

Overview: Providing 2nd level German - English speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client and support the local team members, from a Team Lead perspective. To be a successful...

Overview: Providing 2nd level German - English speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client. To be a successful Service Desk Agent, the individual must be customer and service...

**Job Summary: As a Technical Support Agent, you will be responsible for providing exceptional voice and written support to students and faculty who contact us. You will serve as a primary point of contact for addressing inquiries, resolving issues, and providing guidance related to various technical queries.** **Responsibilities**: **Provide Technical...

**Job Duties/Responsibilities will include**: First line telephonic support to technicians Log all calls on the call tracking system Ensure all calls remain within the SLA of the company Escalating unresolved issues Continually upskill own knowledge of support products and solutions Grade 12 IT qualification (A+ /N+ or a combination thereof)...

**We are Rebels. Inventors. Magic Makers.** Our world class consumer insights platform allows creators to create brands, ads, products and shopping experiences that people love. We were founded in 2012 with the dream of creating end-to-end automated research. Fast forward 10 years and we have worked with hundreds of global enterprise brands, have tested...

Our client is one of South Africa’s premier hosting providers. The position is available immediately in our client's offices in Century City, Cape Town. **Responsibilities** - Providing technical, sales, and product support to clients. migrations - Answering queries and assisting clients with WHM - Assisting with domain-related inquiries, registrations,...

Telephonic support to various end users in the retail sector Qualification Matric certificate 3 - 5 years' experience in a similar role **Salary**: R10,000.00 - R11,000.00 per month Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Assist customers with 1st line support on various technologies to resolve as many incidents as possible. - Monitor and distribute incident calls when first contact resolution could not be reached. - Contact 3rd party suppliers to log support calls, get updates on open support calls, etc. - Keep the customers updated on the progress of their incident (make...

Job Overview **Date Posted**: Posted 6 months ago **Location**: Cape Town, Western Cape **Job Title**: Service Desk Analyst (German Support) **Salary**: R16,000 - R18,000 **Salary Type**: Negotiable **Education Level**: Diploma **Job Level**: Intermediate **Required Experience**: 1 - 3 Years Service Desk Analyst (German Support) position available...