1st Line Support Technician

About Our Client: Our client is a UK-based MSP providing IT, VoIP, and connectivity services. Job Description: An opportunity has arisen to join our growing technical team as a 1st / 2nd Line Technical Support Engineer. This is an excellent opportunity to work with an experienced UK-based team, providing technical support to our business and residential...

Key purpose of the role This role is to address all day-to-day IT-related issues and manage IT support by 3rd party service providers. Key outputs/accountability Provide 2nd line technical support queries professionally and efficiently, maintaining a high degree of employee service. Assist with 1st line technical support queries for when the work load when...

Our client an International IT Managed Services Company in Cape Town, is looking for exceptional Microsoft 1st and 2nd Line Support Engineers. **Main Responsibilities**: - Fully understand what their service has been engaged to deliver in line with ITIL Framework. - Develop and maintain rapport with end users by displaying a detailed understanding of their...

As a member of our team, you'll have the opportunity to work with variety of technologies and provide exceptional service to our customers. The role will be office /hybrid based with most calls being taken via phone and email, using remote support tools to provide First Contact Fixes and escalating higher level tickets to the UK and Spain-based Support...

6 MONTH CONTRACT In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

**Main Responsibilities**: - Fully understand the service KOCHO has been engaged to deliver in line with ITIL Framework. - Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. - Provide a single point of contact for end users support using all contact mediums. - Develop and maintain...

The 2nd Line Support Technician's role is to provide a single point of contact for end users, partners, and resellers to receive support and maintenance within the organization's IT environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment.The person will also troubleshoot problem areas (in person, by...

**Job description** In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems...

**About us** We are professional, agile and innovative. - This role will be remote initially and hybrid at a later date._ **Responsibilities**: Providing 1st Line support to a large client base (SME). Being able to act as a skilled first point of contact is key. An MSP background is preferred. For this role it is vital that English language skills, both...

**Cape Town, Western Cape**: Does helping leading organisations achieve world-class performance sound exciting? Well keep reading, because Competitive Capabilities International (CCi) has a fantastic opportunity for a **First Line IT Support Engineer** with 2 - 4 years IT support experience to join our IT team. **About Competitive Capabilities International...

First Line Support Engineer - RemoteWhat's this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...

Western Cape, Cape Town Region - Negotiable Monthly Basic Salary (Market related, Negotiable) IT Support Technician - Milnerton - Cape Town Our client is looking for a enthusiastic, capable and skilled **IT Support Technician **to join their team. This position primarily involves providing IT support for various systems and will be required to travel...

International client has an opportunity for a IT Technician to join their team in Technopark, Stellenbosch asap. My client is a fast-growing Saastech company specialising in group booking solutions, air shopping and ticketing systems for airlines. The main purpose of this role will be to provide technical support to maintain the organizations computer...

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. We are looking for Technicians to join our team in...

IT Support Technician ICT ~ Chem/Petro/Oil & Gas Northern Suburbs, Cape Town - Western Cape - South Africa IT Support Technician Wanted! Are you a tech-savvy problem solver? Do you love working with Microsoft products and have a passion for providing top-notch IT support? Join our clients national branch infrastructure team and make a difference in their...

**Junior IT Support Technician** **INTRODUCTION**: An exciting opportunity has become available within the Construction industry, for a Junior IT Support Technician. The position is based in Plattekloof. **REQUIREMENTS**: - Matric + Tertiary education / Diploma in IT - Or A collection of Microsoft Certifications or similar - 6 months experience in a...

A well established and trusted managed solutions provider specialising in cloud infrastructure and cyber security is looking for an Infrastructure Support Technician Leader to join their dynamic team. **Requirements**: - Matric/ Grade 12 Certificate - Veeam Sales Professional - Veeam Technical Sales Professional - AZ-800: Administering Windows Server...

The Rank Group is committed to delivering exceptional IT services to our customers. We're seeking an experienced Support Services Technician to join our team as an onsite EUC Support Engineer. You'll provide technical expertise to our mobile app development teams, office, and remote employees, ensuring seamless operations.About Our TeamWe're a...

Job DescriptionWe are looking for a highly motivated and experienced Senior Support/Infrastructure Engineer to join our team. The successful candidate will be responsible for administering all aspects of our environment, providing 1st/2nd/3rd line support service for the firm globally. You will work closely with clients, users, stakeholders, and vendors to...