Junior Helpdesk Support

It's known as a "Catch 22" situation... but it's OK, because we have a solution: we will consider you for an “Apprentice" Junior IT Helpdesk technician position without experience, as long as you are: - Intelligent - Warm - Loyal - Persistent - Self - Organized - Enjoy problem solving - Enjoy assisting people with technical difficulties - Have a passion...

**Responsibilities**: Helpdesk triage - Answer incoming Helpdesk calls from clients and triage or log tickets - Assign incoming Helpdesk tickets to the most appropriate engineer - Be able to identify different kinds of desktop reliably and server Helpdesk requests - Monitor and actively manage SLA's Procurement of licensing and hardware - Use online systems...

**Job Information**: Job Opening ID ZR_1258_JOB Hours of work Full-time Industry IT Services Location Type In Office Salary R8 000 - R12 000 Remuneration Term Per Month Province Western Cape City Cape Town Country South Africa - **Responsibilities**: Helpdesk triage - Answer incoming Helpdesk calls from clients and triage or log tickets - Assign...

You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes Good client liaison skills - experience working with clients face to face and on the telephone Neat, presentable and organised - in appearance and within the work environment Attention to detail Ability to work...

You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes: Good client liaison skills - experience working with clients face to face and telephonically. Neat, presentable and organised - in appearance and within the work environment. Attention to detail. Ability to work...

Delight our clients with a friendly, quick and helpful experience Provide the client with basic remote troubleshooting Escalate tickets that require senior helpdesk engineer support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Submit overtime, training and status...

Requirements:25 years of experience in a helpdesk environment (software troubleshooting).Strong communication skills (verbal & written).Excellent problem-solving and attention to detail.Experience in customer service or tech support is preferred.Familiarity with helpdesk software and remote troubleshooting tools is a plus.Ability to work independently and...

Requirements:25 years of experience in a helpdesk environment (software troubleshooting).Strong communication skills (verbal & written).Excellent problem-solving and attention to detail.Experience in customer service or tech support is preferred.Familiarity with helpdesk software and remote troubleshooting tools is a plus.Ability to work independently and...

Cape Town - Posted 4 hours ago **Purpose** The End-User Support Technician is responsible for providing technical support to all customer end-users via the helpdesk and relevant support channels. This includes the efficient resolution of support tickets across a variety of platforms and technologies. **Terms** The position is permanent, with a focus...

You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes: Good client liaison skills - experience working with clients face to face and telephonically. Neat, presentable and organised - in appearance and within the work environment. Attention to detail. Ability to work...

**Job title**: Helpdesk Manager **Reporting to**:Technical Operations Manager **Location**: Cape Town **ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS** **WHAT WE DO** Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs...

A fantastic opportunity for a Level 1 Help Desk Support Agent to join an international travel company based in TechnoPark, Stellenbosch helpdesk|it The Systems Team is the gateway between clients and the development department, coordinating bug fixes, system releases and ensuring that the travel systems and integrations are running...

**Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Office Support **Location**:Cape Town **Contract**:Fixed Term Contract **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group Services **Introduction**: An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role...

 About the JobFirst Line Support Engineer - Hybrid / RemoteWhat’s this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide...

At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 1 Helpdesk Agents provide friendly and efficient first-contact support to customers through troubleshooting and timely first-call resolution. The career path for Tier 1 Helpdesk Agents within...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 2 Helpdesk Agents provide first and second line and core advanced customer support. This includes escalations from Tier 1 Agents, advanced troubleshooting, and acting as shift team captain as...

Key ResponsibilitiesThe Helpdesk and IT Service Delivery Expert will be responsible for providing technical support to our customers via various communication channels, including phone, email, and chat.Key responsibilities include:Providing technical assistance and support to customersTroubleshooting and resolving technical issuesDocumenting incidents and...

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. We understand more about the complete...

At West Coast Personnel, we are seeking a highly skilled Technical Support Specialist to join our team.The ideal candidate will have a proven track record of providing exceptional support in a helpdesk environment, with a strong focus on software troubleshooting.We are looking for someone who excels in communication, both verbally and in writing. You will be...