1st Line Service Desk Analyst

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

**Job description** In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems...

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionise customer experiences,...

We are Kocho Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater. Our head office is in the heart of London’s West End and provides a comfortable working environment...

Overview: **Essential Function** - To answer calls within agreed benchmark performance targets - Ensure all customer requests are progressed accurately with maximum efficiency - Communicate with both internal and external customers to a consistently high standard - To log incident information on Incident Management Systems accurately and efficiently in line...

**Listing reference**: 016758**Listing status**: Online- **Position summary** **Industry**:IT & Internet - **Job category**:IT and Telecommunications**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - Clicks is on the hunt for a Junior Analyst - Service Centre to work within the IT department of Clicks Group Services. The...

Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction, you will be expected to troubleshoot and resolve issues with services such as but not limited to broadband, Fibre To The Home or business, domains and hosting and ADSL. The position does not always entail remote assistance as we have...

**Job Information**: Industry - Technical Support & Customer Services Work Experience - 5 years Education Level - Grade 12 or equivalent City - Sea Point, Cape Town Province - Western Cape Country - South Africa Postal Code - 8005 - Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction,...

**Job Information**: Date Opened - 30/04/2024Job Type - Full timeIndustry - Technical Support & Customer ServicesWork Experience - 5 yearsEducation Level - Grade 12 or equivalentCity - Sea Point, Cape TownProvince - Western CapeCountry - South AfricaPostal Code - 8005- Our Service Desk team is responsible for 1st Line Support to our customers. With a strong...

Job title : Service Desk Agent Job Location : Western Cape, Cape Town Deadline : December 14, 2024 Quick Recommended Links Jobs by Location Job by industries Description The Service Desk Agent is the first line of contact for the Service Desk. This role is responsible for conducting initial problem determination/analysis and either...

The Service Desk Analyst can work unrepentantly and part of their team to ensure that all performance targets are adhered to. Resolutions are provided effectively, in a timely manner and with proactive communication to ensure customer satisfaction. The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues....

AVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home...

About Our Client Our Client provides a white glove service resolving all manner of service requests and technical issues via Phone, Email and Walk-up. Our client are seeking an experienced candidate to join the Global Service Desk. The role will involve administering all aspects of the business environment by providing a 1st/2nd/3rd line support service for...

Are you a seasoned IT professional with a passion for leadership and service excellence? We are seeking an experienced Service Desk Team Manager to lead our on-site team in Woodstock, Cape Town. This pivotal role is at the heart of our IT operations, where you will be responsible for managing a team of 1st and 2nd Line service desk technicians. Your...

My client is a cloud services company providing cloud contact centre technology and services to South African companies. They are seeking to appoint a talented and committed 1st Line Service Agent to perform a key role in assisting clients with troubleshooting and resolution of customer support queries. This role has become available due to their continuing...

**Responsibilities/Tasks**: - Provide 1st line technical support to resolve service desk incidents and to asses and route incoming user and vendor queries that require escalations/assignments e.g. if an issue needs to be assigned to another support engineer. - Perform some technical functions i.e. reimage windows laptops, creating AD accounts, reset...

The purpose of this role is to provide first line technical support to all internal staff. **Key Performance Areas**: **1.** **Ticket Management** - Acknowledge calls logged in Ticket Management System - Monitor assigned tickets in queue and process based on priority - Take ownership of user problems - Follow up on tickets on behalf of the user and...

Job Description**Main purpose of the job** To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent...

**Description** Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. Job Summary: Provide leadership, guidance and support to a team...

A bit more about the Opportunity...: **What Your Day-to-Day Will Look Like** As the Service Desk Team Leader, you will be at the heart of Sigma IT, managing and directing the Service Desk team across the Sigma connected sites in Cape Town. Your days will be varied as you: - Oversee and coordinate incoming calls and ticket requests, ensuring every issue is...