Helpdesk Triage and Support Specialist

**Responsibilities**: Helpdesk triage - Answer incoming Helpdesk calls from clients and triage or log tickets - Assign incoming Helpdesk tickets to the most appropriate engineer - Be able to identify different kinds of desktop reliably and server Helpdesk requests - Monitor and actively manage SLA's Procurement of licensing and hardware - Use online systems...

Job Information:Job Opening IDZR_1258_JOBHours of workFull-timeIndustryIT ServicesLocation TypeIn OfficeSalaryR R12 000Remuneration TermPer MonthProvinceWestern CapeCityCape TownCountrySouth Africa -Responsibilities:Helpdesk triage Answer incoming Helpdesk calls from clients and triage or log tickets Assign incoming Helpdesk tickets to the most appropriate...

**Background** Dudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa. From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

**Background** Dudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa. From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

BackgroundDudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa.From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

**ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...

Due to massive growth across our business, we now have an exciting opportunity for a Technical Support Specialist to join our young, dynamic team!! - Job Description:_ - We are looking for customer - focused and results - orientated individuals, with sound problem - solving and interpersonal skills, to deliver exceptional; service to customer across multiple...

Position: Junior Helpdesk SupportLocation: Edgemead (Office-Based)Salary: R12,500 (Depending on experience) Experience: Minimum 1 year in internet support Requirements: Familiarity with Mikrotik, Ubiquiti Software & HardwareProficiency in Radius Manager SoftwareBasic internet support and telephonic troubleshooting skillsFluency in English & Afrikaans...

Position: Junior Helpdesk SupportLocation: Edgemead (Office-Based)Salary: R12,500 (Depending on experience) Experience: Minimum 1 year in internet support Requirements: Familiarity with Mikrotik, Ubiquiti Software & HardwareProficiency in Radius Manager SoftwareBasic internet support and telephonic troubleshooting skillsFluency in English & Afrikaans...

ABOUT XCEPTOR:Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.We are...

Published - January 22, 2024 - Location - Cape Town, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - Negotiable (R23,000, negotiable upon interview) **Description**: Position: Senior Helpdesk/ Technical Support Company: Internet Service Provider Location: Northern Suburbs **Salary**: Negotiable...

Due to massive growth across our business, we now have an exciting opportunity for a Technical Support Specialist to join our young, dynamic team Job Description:_ We are looking for customer- focused and results- orientated individuals, with sound problem- solving and interpersonal skills, to deliver exceptional; service to customer across multiple...

_Key Responsibilities:_ - General customer service support relating to the software installation, which will entail the following support:_ - Technical support relating to the software installation_ - Accessing business information relating to the account_ - Updating business contacts and other information._ - Advising customers regarding different...

About the team:Our mission is to provide amazing support to our business, partners, and customers in dealing with fraud related questions. We do this by responding to any fraud related communication swiftly and in a coordinated way. We are the front line of the Anti-Fraud team and we ensure that fraud cases are dealt with appropriately and on time. We keep...

**Helpdesk End-User Support Technician Cape Town** Our IT Technology client is looking for a Helpdesk End-User Support Technician with 3 years plus experience. The End-User Support Technician is responsible for providing technical support to all customer end-users via the helpdesk and relevant support channels. This includes the efficient resolution of...

**About the team**: Our mission is to provide amazing support to our business, partners, and customers in dealing with fraud related questions. We do this by responding to any fraud related communication swiftly and in a coordinated way. We are the front line of the Anti-Fraud team and we ensure that fraud cases are dealt with appropriately and on time. We...

You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes: Good client liaison skills - experience working with clients face to face and telephonically. Neat, presentable and organised - in appearance and within the work environment. Attention to detail. Ability to work...

You will be required to complete a general technical test pinpoint your skill level.Minimum Requirements and Personal Attributes:Good client liaison skills - experience working with clients face to face and telephonically.Neat, presentable and organised - in appearance and within the work environment.Attention to detail.Ability to work unsupervised.Punctual...

Cape Town - Posted 4 hours ago **Purpose** The End-User Support Technician is responsible for providing technical support to all customer end-users via the helpdesk and relevant support channels. This includes the efficient resolution of support tickets across a variety of platforms and technologies. **Terms** The position is permanent, with a focus...

IT & Infrastructure The IT Support TechnicianReports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions. Semi-Skilled in technical supportResponsibilities...