Technical Support Engineer 1st/2nd Line
3 weeks ago
About Our Client: Our client is a UK-based MSP providing IT, VoIP, and connectivity services. Job Description: An opportunity has arisen to join our growing technical team as a 1st / 2nd Line Technical Support Engineer. This is an excellent opportunity to work with an experienced UK-based team, providing technical support to our business and residential customers across IT, VoIP, networking, and mobile services. Responding to customer support inquiries via our ticketing system (HubSpot) and phone. Providing 1st and 2nd line support, troubleshooting IT, VoIP, and network-related issues. Diagnosing and resolving faults using telephone support & remote access software. Assisting with the installation, configuration, and troubleshooting of: PCs, servers, and network hardware (routers, switches). VoIP systems, Hosted PBX solutions (e.g., 3CX), and SIP trunking. Mobile devices (smartphones, tablets). Monitoring and maintaining network infrastructure, ensuring high availability. Escalating complex technical issues to senior engineers when necessary. Experience in 1st / 2nd line IT support in an MSP or similar environment. Strong knowledge of Windows desktop and server operating systems. Good understanding of TCP/IP networking, routers, and switches. Familiarity with VoIP / SIP-based systems. Experience supporting Microsoft Office 365 (Exchange, SharePoint, OneDrive,Teams). Excellent troubleshooting skills and customer service experience. Ability to work independently and remotely with minimal supervision. Desirable (Not Essential, Training Provided): Experience with 3CX Hosted PBX or other VoIP platforms. Understanding of SIP trunking and VoIP troubleshooting. Familiarity with the HubSpot ticketing system. Basic knowledge of Debian-based Linux distributions.
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2nd Line Suppoort Engineer
4 weeks ago
Cape Town, Western Cape, South Africa Mindmatch Consulting Full timeHave you been working for a minimum of two years in an IT support role within a business and are looking for your next challenge? Do you have a passion for problem solving and enjoy troubleshooting? Have you studied ICT at school, college or university and you are keen to continue your career progression within the IT industry. Well, if this is you, we have...
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2nd Line Suppoort Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Mindmatch Consulting Full timeHave you been working for a minimum of two years in an IT support role within a business and are looking for your next challenge? Do you have a passion for problem solving and enjoy troubleshooting? Have you studied ICT at school, college or university and you are keen to continue your career progression within the IT industry. Well, if this is you, we have...
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2nd Line Suppoort Engineer
6 days ago
Cape Town, Western Cape, South Africa Mindmatch Consulting Full timeHave you been working for a minimum of two years in an IT support role within a business and are looking for your next challenge? Do you have a passion for problem solving and enjoy troubleshooting? Have you studied ICT at school, college or university and you are keen to continue your career progression within the IT industry. Well, if this is you, we have...
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IT Support Specialist
1 week ago
Cape Town, Western Cape, South Africa Mindmatch Consulting Full timeMindmatch Consulting is looking for a highly skilled IT Support Specialist to join our dynamic and expanding Technical IT Services Division. As a 2nd Line Support Engineer, you will provide remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st Line Engineers.Key Responsibilities:Provide technical support via...
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2nd Line Technical Engineer
6 days ago
Cape Town, Western Cape, South Africa Data Centrix Full timeData Centrix is committed to delivering exceptional customer service, and we are seeking a talented Technical Support Engineer to join our team. As a key member of our technical operations group, you will be responsible for providing high-level support to our customers, ensuring that their technical queries are resolved efficiently and effectively.Key...
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2nd Line Network Engineer
6 days ago
Cape Town, Western Cape, South Africa Data Centrix Full timeQualifications, Experience and Skills Required: Matric \ Grade 12 (Compulsory) MTCNA CCNA N+ qualification and 3+ years experience Valid drivers license and own vehicle Basic Linux command line skills Good practical networking skills: IPv4 understanding, TCP/IP, MTU, Network trouble shooting (LAN WAN FW), VLAN understanding, SDWAN Equipment knowledge...
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2nd Line IT Technician
6 days ago
Cape Town, Western Cape, South Africa Findojobs South Africa Full timeJob OverviewWe are seeking an experienced 2nd Line Support Technician to join our team at Findojobs South Africa. The successful candidate will be responsible for providing technical support and maintenance within our IT environment.Key ResponsibilitiesAct as a primary interface to all clients to resolve technical problems reportedAttend, respond, and...
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Web Application Support Engineer
3 days ago
Cape Town, Western Cape, South Africa Potentiam Ltd Full timePotentiam Ltd provides comprehensive IT services to European SMEs, empowering them to succeed in a rapidly changing market.We are looking for a skilled Web Application Support Engineer to join our team, ensuring seamless operation of our clients' web applications.Responsibilities:Triage and resolve incoming support requestsCollaborate with stakeholders to...
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EUC Technical Support Specialist
5 days ago
Cape Town, Western Cape, South Africa Grosvenor Casinos Limited Full timeJob DescriptionThis role is responsible for providing exceptional technical support to our mobile app development teams, office and remote employees based in our Cape Town office. As a key member of the global EUC team, you will be working closely with our Hosting and Network teams to ensure seamless operations.The ideal candidate will have demonstrable work...
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Senior IT Support Specialist
4 days ago
Cape Town, Western Cape, South Africa C40 Cities Full timeJob DescriptionWe are looking for a highly motivated and experienced Senior Support/Infrastructure Engineer to join our team. The successful candidate will be responsible for administering all aspects of our environment, providing 1st/2nd/3rd line support service for the firm globally. You will work closely with clients, users, stakeholders, and vendors to...
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Technical Services Manager
4 days ago
Cape Town, Western Cape, South Africa C40 Cities Full timeRole OverviewAs a Senior Support/Infrastructure Engineer at C40 Cities, you will play a critical role in supporting our global operations. Your primary responsibility will be to administer all aspects of our environment, ensuring seamless day-to-day operations. You will also provide 1st/2nd/3rd line support service for the firm globally, maintaining regular...
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2Nd Line Support Technician
6 days ago
Cape Town, Western Cape, South Africa Findojobs South Africa Full timeThe 2nd Line Support Technician's role is to provide a single point of contact for end users, partners, and resellers to receive support and maintenance within the organization's IT environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment.The person will also troubleshoot problem areas (in person, by...
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2nd Line Service Desk Analyst
2 days ago
Cape Town, Western Cape, South Africa Kocho Group Full timeAbout KochoWe believe specialist UK firms deserve the same level of service they would give their own clients. We know that clients want expertise, a service they can rely on and intimate support from a named individual who knows their business. Our relentless commitment to finding the best solution, our sense of pride in helping our clients achieve their...
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Global Infrastructure Engineer
5 days ago
Cape Town, Western Cape, South Africa C40 Cities Full timeAbout the RoleOur team at C40 Cities is seeking a highly skilled Senior Support/Infrastructure Engineer to join our Global Service Desk. This is a fantastic opportunity for an experienced professional to work with a leading global alternative investment manager focused on private equity, secondaries, and credit. As a key member of our team, you will be...
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3rd Line Technical Support Engineer
2 days ago
Cape Town, Western Cape, South Africa DataFin Full time3rd Line Technical Support Engineer (CPT Hybrid)IT – SupportCape Town – Western CapeENVIRONMENT:JOIN a global team of a dynamic Managed Services Provider seeking a highly technical & ambitious 3rd Line Technical Support Engineer with at least 3-4 years' relevant work experience. The team is very technical, and you will have many opportunities to get...
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Onsite IT Support Engineer
5 days ago
Cape Town, Western Cape, South Africa Grosvenor Casinos Limited Full timeAbout the RoleWe are seeking a highly skilled EUC Technical Support Specialist to join our team in Cape Town. As a key member of the global EUC team, you will be responsible for providing technical support to our mobile app development teams, office and remote employees.The ideal candidate will have a strong background in using and supporting MacBook/MacOS,...
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Technical Service Engineer
7 days ago
Cape Town, Western Cape, South Africa Mindmatch Consulting Full timeWe are seeking a Technical Service Engineer to join our Mindmatch Consulting team. As a 2nd Line Support Engineer, you will work with Service Desk engineers and consultants to support our customers, providing a first-class service and gaining vital knowledge, skills, and experience.Responsibilities:Provide remote support via tickets raised to resolve...
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Technical Team Lead Stellenbosch
3 weeks ago
Cape Town, Western Cape, South Africa Data Centrix Full timeQualifications Matric / Grade 12 and relevant IT qualification 10 + years experience supporting datacentre software Microsoft MCSA 2016 or Equivalent Extensive experience supporting Microsoft Exchange 2010 or higher. ITIL v2 Foundation Extensive experience supporting Active Directory and Hyper V Extensive experience supporting multi-Vendor Hardware...
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Technical Team Lead Stellenbosch
1 week ago
Cape Town, Western Cape, South Africa Data Centrix Full timeQualificationsMatric / Grade 12 and relevant IT qualification 10 + years experience supporting datacentre softwareMicrosoft MCSA 2016 or EquivalentExtensive experience supporting Microsoft Exchange 2010 or higher.ITIL v2 FoundationExtensive experience supporting Active Directory and Hyper VExtensive experience supporting multi-Vendor Hardware platformsRole...
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1st Line Support
3 weeks ago
Cape Town, Western Cape, South Africa Talent Shore SA Ltd Full timeAs a member of our team, you'll have the opportunity to work with variety of technologies and provide exceptional service to our customers. The role will be office /hybrid based with most calls being taken via phone and email, using remote support tools to provide First Contact Fixes and escalating higher level tickets to the UK and Spain-based Support...